to expect an engagement ring from Tiffany to last a lifetime?

[StillMarried]

We got engaged 16 years ago and DH went to Tiffany and bought an amazing ring for me. Two sapphires and a diamond. Suffice to say it was not an inexpensive purchase.

Fast forward 15 years three DC and a very busy life later, one of the sapphires fell out. I took it back to the shop to get them to repair it for me.

They claim that I will need a new stone and that it will cost nearly half the initial cost of the ring to repair it.

AIBU to expect them to put in the stone that my DH has already paid for?

AIBU to expect a ring from Tiffany to last 15 years??

What nancerama says is true, pretty common with a lot of insurers. You can overturn their decision, but it takes a lot of tenacity and knowledge of small print to get them to pay up and not make you try and spend £4K in Signet or similar. If this happens and you're getting nowhere it's often worth getting an assessor involved, provided you're happy paying the fee to get what you want.

I'd take it to a local jeweller with a good reputation and get them to reset it. It'll probably cost half of what Tiffany would have charged you even if they had kept the stone! This (and other posters stories) has really put me off getting anything pricey from Tiffany.

Crikey.

My friend went to Tiffany, found the ring of her dreams, then took loads of photos of it to Hatton Garden and had it copied. It was 2 carats of proper gorgeousness.