I had a shopping delivery on Saturday. At the stop before mine, the door hadn't closed properly and 3 crates of my shopping fell onto the road. By the time the driver realised and went back, they were gone.
I went through the list, checking off everything that should have been there against what was, then phoned up to report what was missing. 45 minute phone call, 30 of that on hold (how many people call to report missing items at 9:30pm on a Saturday?!). I was told they would be sent out the next day. At 3pm on Sunday when I had heard nothing about redelivery time, I phoned back, another 30 minute call, to be told the Home Shopping Manager for my branch wasn't there and no one else could deal with it, so redelivery would now be Monday and I would be called by 9am to arrange a time. At 3pm today I still hadn't heard anything, so rang the branch after getting their number from the support line on Sunday, to be told by the home delivery manager that he had been off for the weekend and no one had told him about my flying crate incident. There was no record of my call to the support line with my (rather long) list of missing items so I had to go through them again. Except the manager had trouble finding the first item as my order had dropped off the system so he had to manually find the items on their list. In the end he sent a driver out to collect my list of items from me.
I still haven't had my missing items, nor do I know when they will be coming although I am optimistic that it will be this evening.
I will be putting in a complaint, if only to highlight the idiocy of a system that means if one person is off there is no one else able to cover their duties, and the lack of communication between the support centre and store.
WIBU to ask for compensation when the manager rings back with my delivery time, considering the hassle of going through the list to find what was missing, the 90 minute of phone calls to date, the fact that I had to go out and replace some of the items at short notice from a corner shop and therefore pay more (nappies and loo roll, dodgy tummy bug going round so desperately needed supplies), the lost day yesterday when I could have gone to watch my son play football but waited in because I was told the shopping would be coming and the general hassle of having to chase all this myself after being repeatedly let down?
FWIW I don't blame the driver in the slightest, these things happen and he couldn't have been more apologetic and helpful in suggesting ways to resolve it and I certainly don't begrudge the manager a weekend off!
Am I being grabby? Or a walkover?