AIBU to think customers need to learn some manners?

[shopworkersarenotworthless]

customers are so rude these days

there was a time when they would say please and thank you

now they click their fingers or shout oi you

they are also completely entitled and expect you to stop serving the person you are with to serve them

they never believe anything you say -if they ask you if you have any more in the back and you say no, they don't believe you, they seem to think that shops have huge quantities of stock in the back as their stock holiding is so high (as obviously this desn't require the company to be cash rich or anything)

they talk on their mobile phones while you are trying to serve them

if you offer them a bag you are wrong for asking as it will murder the environment
if you don't ask them if they want a bag then you are wrong because they don't want to be acused of shoplifting

and they complain that we don't have enough staff -because we obvioulsy enjoy working on half the hours we had 5 years ago -it really makes our day!

oh and I'm not an idiot, I am educated to degree level, and I do much much more than just stand on a till so please don't speak to me like you are something you have just stepped in

Or shop on a day when you aren't in a massive hurry?

No-one cares if you have to answer your phone in the middle of the transaction. It's when they wander up to you, throw the stuff they want to buy at you and proceed to talk all the way through thus preventing you asking any questions you need to, then snatching the bag and walking off without acknowledging you once.

I swear one day I will have a Micheal Douglas Falling Down moment...

Falling down, thats what dh refers to when customer piss him off. :)

I talk on the phone a lot while I am out. I don't like going out, so it's something that helps me feel a bit better. I hope I don't insult shop people. I do smile and say thank you.

sookie

Do you know what else really boils my piss? I hand them their change/card back and then hand them the receipt before handing them their bag and they do this gormy face and go "I'll have the receipt in the bag"

Seriously, I'm on my break in ten minutes. Do you need a shit cos I can come and wipe your arse for you as well if you like?

I have had customers who are lovely! Including one who's toddler DD loved our small bags - her parents were so friendly I used to give their DD a tiny bag and some little perfume samples to go in it every time they came in. I've also had customers reduce me to tears on numerous occasions, insult me, scream at me about prices, complain about me not carrying their heavy basket to the till to a manager (at 8m pg), one once memorably spat at me! I have also had a lunch offer from one lady who heard It was my break, so my customer service can't be that shit! .

It may have been the clientele at the store I worked for, but on the whole I fear it was most not some customers who were plutocratic arses. Undeniably unfair to decree it as all customers though.

bup I know they take the fucking piss. The era of the customer is always right is over, its the customer is right when they are right.

Dh wants a sign that says 'the customer is always right when we decide they are.'

YANBU. There are people who put on a veneer of politeness for most occasions who suddenly reveal how condescending, snobbish, entitled and impatient they really are. Most people show their true colours when dealing with a shop assistant.

Well - that last sentence has made me smile, YouMayLogOut, because I am polite, chatty and pleasant when speaking to shop assistants, so I must truly be like that.

I treat shop staff exactly as I would like to be treated myself. I say please and thank you.

When putting things on the conveyer belt I put the heavy items on the side nearest the person serving me.

If I have bought three bottles of wine I only put one on the conveyer and tell them I have three so they don't have to handle more than neccesary.

YANBU. No-one should act that way. I'm really sorry to hear of you being treated that way.

I think I am generally polite to shop assistants (having been one), but I will now be extra careful!

I'm with you, OP. I get pissed off on behalf of shop-workers that are treated rudely or ignored, and have said things before. Nothing too aggressive, just pointing that a please or thanks, or even eye contact, won't kill them.

You might identify with some of these:
notalwaysright.com/

I remember reading this a while back, too:
usatoday30.usatoday.com/money/companies/management/2006-04-14-ceos-waiter-rule_x.htm