wtf do I do right now..hotel nightmare!!

[iHaveNoIkea]

I booked a hotel for me and my baby DS a few weeks ago as we are away for the weekend for a family wedding. Booked room no problem, but when we arrived I was told there was a wedding happening here and the party wouldn't be over til 1am. I was assured my room wasn't near the party room so we wouldn't be disturbed.

My room is right bloody next to the party room!!!! The whole room is vibrating from the bass. Thankfully DS completely konked out before we went to bed and is still asleep but I have no idea how I'm meant to sleep. If I'd been told about this before I booked I would have found somewhere else. There will also be a wedding tomorrow til 1am but we will be at our family wedding.

Is there anything I can do about this?!?

Complain and keep complaining. You were lied to.

also do a write up on trip adviser so others can be aware.

I hope you got some sleep and that you made a HUGE fuss. This is totally unacceptable. They fobbed you off with lies. Full refund. I've had one for less and rightly so.

I work as a DM and I suspect that whoever has done the rooming list has made an error. Hopefully they resolved the problem and moved you.

Those of you advocating "making a HUGE fuss" etc should learn that this is not the best way of getting a result. If someone was courteous to me and simply dealt with it politely and civilly rather than making histrionics they would get moved probably to an upgrade room with perhaps a bottle of wine/some fruit or a complimentary dinner.

If they were rude and offensive and started demanding this and that they would be getting a room move and a referral to the general manager to deal with their complaint.

Copping an attitude usually puts the back up of the person dealing with your complaint.

I agree withohdearnigel, calm and reasoned is best, although being upset in your case would be understandable!

The fact that on check in they assured you that you would not be near the event and then subsequently put you in a noisy bedroom is unacceptable.

A room move, much as it may not be the best for baby, is the most sensible idea. They should sort out moving all of your belongings so you just worry about getting baby back down with minimal disturbance. Unfortunatley, this seems the only solution as they cannot stop the event (though I would expect them to check all widows and doors to the event are closed and the dj isnt louder than agreed decibel levels first).

On your departure, ask to speak to the duty manager to express your disappointment at being given a room unsuitable for you and if they cannot give you an immediate satisfactory resolution, ask then to get in touch with you within the week to discuss it.

It is often handy to know in advance what you want from the Hotel by way of an apology - if an apology, a reduction on the room bill, a free stay in the future, make them aware. I work in a Hotel and often if guests are forthcoming with what they expect a suitable resolution to be, we deliver it.

What Hotel was it?

Similar happened to me. Wrote down every time I complained, stated wanted to speak to the duty manager the following day. Duty manager apologised, refunded my money and added my bill to the party who's disturbed me (drunken works 'bonding' do with a bloke singing 'Jah - ho' til 4am outside under the smoking canopy directly below my room!!!!). Result!

I used to like going on city breaks around the UK. I don't any more because there is always some sort of ridiculously loud function going on.

ohdearnigel. You are completely right... I wrote 'kick up a huge fuss' but agree that you always get better results by being polite, calm and reaonable. I would, however, be very persistent and unabashed by the situation. I usually bore people into submission .

I do think that the OP should be offered her money back if she was kept awake until 1 in the morning.

I would really like to know how it all worked out...