My opinions on this young woman are neither here nor there, I feel for her and it is difficult for young people, but clearly there are things which she could be doing better. But Wilson, the Job Centre doesn't meaningfully help people with CV writing and applying for jobs properly. They don't really seem provide meaningful help with anything, they seem to exist as some bloated juggernaut with a misnomer. In my experience and that of anyone I know who has used them, the staff seem to have no skill in actually helping people find suitable work, but a lot of skill in demeaning and belittling them. It can be pretty demoralising even if you have a thick skin, and humiliating if you don't.
NatashaBee Connexions were shit when I went to them in my teens for advice about jobs and getting on the career ladder, they said "We don't do that" which made a 16 year old me question their purpose. Granted this was about a decade ago, maybe they are better, but I thought they were winding Connexions down?
The article does state the obvious (the "how can you get experience if no one will give you a job?" thing has existed since the dawn of time), and young people almost always have to do shit jobs to start with, unless they are really lucky or well connected. In the other case studies, I felt for Mark as life threw a lot at him in his short life and his education suffered. But Jubbed had a job and jacked it in because it was boring?! That's just foolish, knowing how things are at the moment.
I do feel for young people, it has always been hard getting that first step but it is extra crap at the moment. They just have to keep ploughing away, they will get a break eventually.