To wonder how someone logged into my paypal account and added a new address?

[COCKadoodledooo]

And to wonder wtaf I need to do about it?

Have clicked the contact us thing, logged in and removed the address from my account, changed my password and removed my card/bank account details from the account.

I feel sick. How can I know they haven't got hold of my bank details? What else do they know about me? Is it even slightly possible it's just an innocent mistake?

is it an address you know, or near you

probably just identity fraud but it does make me wonder how these people manage to do these things

i dont mean JUST identity fraud either, bad choice of words

Nope BlackTie, 100 miles away at a guess, and nowhere I've been to/recognise at all. Have recently sold stuff on ebay but it's not an address I recognise from that either.
I always shred financial stuff and am careful to regularly change passwords etc. Will paypal be able to tell me how it happened or will they not give a flying fig?

Im having a COMPLETE nightmare with paypal right now.
Ivr screamed fraud and they wont listen.

Bastards.

Maybe a stupid question but have you recently clicked on any links in e mails that appear to come from Paypal? There are some very convincing ones doing the rounds at the moment? Is any money missing from your account?

Ducks if I've had a satisfactory answer from them within their stated 72 hours I'm closing the account.

Madge nope. I only clicked the link in the 'you've added an address' email once I was on the computer so I could hover over the link and check it was actually from them too.

Do I need to tell my bank?

Have a look at the ActionFraud website and/or CIFAS website for good advice.

I'd tell the bank at once yes - my Mum - 80 and despite being told a million times DID click an e mail link - got straight onto the bank fraud/lost card line and told them there was a chance her account had been compromised. She caught it in time but you must tell them. Better safe and all that!

Easiest ways to do this is either you have a very easy password to guess - or you've done something like have the same username and password on another site that someone else can get access to - or you've left your account logged in somewhere. Accounts are rarely hacked in the sense of the word that most people understand (Geeks on computers who use software to crack your account), its usually much simpler lapses in security which are easy to exploit.

1. use different passwords, especially for any account that has access to payment options
2. don't use a password that someone who knows you could guess (facebook accounts are gold mines of info for stuff like this. We had a friend get very upset as he had his fb account 'hacked'. DH to prove the point he hadn't said he bet he could get into the friends account in ten minutes just from looking at his profile. Friends password turned out to be his favourite football player - which DH did manage to guess on just his second attempt.)
3. Make sure you log out in places
4. Is your internet network secure? That would be my other more sinister theory. If someone can get access to your network they can theorectically get access to your computer. Unlikely, but its a possibility.

Mine is different. My email address has changed. Not from my end, but when I recieve a payment the payee tries to pay me and my email address shows up incorrect. It missing 1 letter.

I try to make a payment and my card is no longer linked to my paypal.
I look at my profile and theres my card, all linked up as it has been for years.

Im not the only one, loads of their customers are having the same problem. Yet they've answered all 14 emails with the same replies.

Either "its not us, check your details are correct' all details 100% correct as they always have been.

"your card is not linked up. This is your banks problem. Not ours, do not contact us."

Not your problem Paypal, then why are FUCK loads of your customers also having the same problem?

Arghhhhh grrrrrr!!!

Yep be careful with PayPal. Someone in Australia hacked into my account and had a right jolly spending my hard earned cash. Got to say PayPal bought the problem to my attention, and I had the money back in just over a week.

DH has said he thinks he might know what the problem is there.

They have the field set to so many characters for the email address, so if your email address is too long it omits a letter. He suspects its might not fraud but a problem with the website you are trying to use paypal on (and not your account either).

He has offered to inspect the website and check if that is the case if you want to pm me a link to it. (Hes a professional geek). Offer is there if you want him to have a quick look.

Thank you. What do you mean, website though? I mean, paypal is the website.

It doesnt work if I use it via paypal and it doesnt work if I use it with different websites.

But it literally broke over night. It was ok and had been a thousand times. The next day its broken.

My email adress is also short and simple.

My password is very random and unguessable IMO though!

Use via ebay, rather.

Get a credit check set up and you'll be able to see if anything else is odd; when my identity was stolen I realised because I had mobile phone accounts at random addresses in towns I'd never visited. Getting them closed was 'interesting' but ultimately successful. I've kept it running ever since so I get updates of any credit searches etc. I use creditexpert.