Today is my friend's birthday. She's a very good friend who has recently been diagnosed with a nasty illness & is starting intensive chemo next week. We don't normally spend very much money on each other's birthday (as none of our friendship group is very well off) but, this year, I wanted to do something a bit more special and ordered some lovely looking flowers, a balloon & chocolates from Next, to be delivered today.
I placed the order several days ago BTW, it wasn't a short-notice, next day delivery type situation.
Today, at 2pm, I get a phonecall from Next to tell me that the flowers have been delivered to the wrong depot at the other end of the country & will not be delivered until Monday or maybe Tuesday and would that be OK? No, I say, no that won't be OK at all. They then offer to refund me by way of a giftcard - not a refund back to my debit card - as flower orders cannot be cancelled once they have been paid for!!
I have organised alternative flowers from Interflora who, luckily, offer same day delivery up to 3pm BUT have ended up paying more than I can really afford for something comparable, as they are more expensive & I am now paying a premium for same day delivery!
I hope I don't sound mean, my friend is more than worth the money, it's more the inconvenience of being let down at the last minute. So, AIBU to be p'd off with Next or not?