to think i should get tough?

[Flojo1979]

So today I had the glass replaced in the children's bedrooms.
I got home to find millions of tiny shards of glass all over the kids bedrooms, on the floor, over the toy boxes, over their rugs, everywhere.
Builder over the road did it, my home is rented so I didn't choose him but he seems nice enough.
I'm useless with confrontations, too soft really and well the horse has already bolted.
After spending 2 hrs cleaning up....after just getting in from work and wanting to spend quality time with my kids.....he turned up (after I left msg for him to come) I told him what it was like. He said he thought he'd done a good job and is mortified he hadn't and is sorry. What could I say other that 'umm ok bye', he's just called round now with a bunch of flowers n box of chocolates and said this is my way of saying sorry.
Again 'umm ok bye'. I had already explained that as 3 & 7 yr old walk round in bare feet that is was no good.
Msg also left with landlord explaining what had happened.

What should I have done/said?

I don't think there's anything else you could say. He accepted what you said, apologised. The flowers and chocolates are an odd but sweet gesture and IMO demonstrated that he's genuinely sorry.

Oh come on, Ken! He's done a bloody awful job that left the room in a dangerous state and thinks spending a tenner solves the problem!

Has it been replaced yet? If not, find out why not.

What is it you want from him?
You cleared it up by the time he came round. He is horrified and apologised.
What do you hope to achieve by 'getting tough'?

He totally should have cleaned up really unprofessional and I would mention it. One bit of glass maybe an oversight but everywhere shoddy. Why was he horrified surely a toddler would know glass on the floor equates danger. How the hell did he remove the window with a hammer ??

Imnot she has told him.
But yes its a rubbish job I am just not sure what the op wants to achieve.

Not sure what you want from him. He's said sorry. Do you expect a sole trader to offer compensation? What for? Cleaning up?

Sorry I meant mention it to the landlord

I too am not sure what else you want. You challenge him about the mess left behind - he apologised and brought you a gift. If you had left the mess you could have asked him to clear up which I think is the usual practice.

You've informed your landlord so he know as well.
I would leave it now.

But it has been mentioned to the landlord.

sorry just thick today. Well then not a lot you can do.

I wonder if he brought flowers and chocolates to try to 'be nice' to the OP so that she wouldn't go down the litigation road.

I am still aghast that he thought he had done a good job by leaving glass on the floor and even more aghast he bought flowers I would have felt somewhat patronised.

think you need to talk to your landlord??!!! The builder obviously didn't do a great job but your landlord is responsible and shouldn't commission works that are going to leave your home unsafe.

Hi thanks for your replies. I don't know what I want to acheive really, I just struggle to get my point across and end up thinking later that I wish I'd said x, y or z.
And yes the chocolate and flowers did seem very patronising. I imagine if I was a bloke he wouldn't have done that so I did feel kind of fobbed off but I don't know what else he could have done really. I guess I felt a simple shrug and sorry didn't seem to make up for having to get in from work and clean up for hrs when I was planning quality time with my kids and if left it unsafe, it remains to be seen if I managed to get every last piece of glass.
Landlord hasn't returned my calls tho.

But you did get your point across.
Perhaps if you were a man he would have bought you a few beers.
I don't understand why you think you need to be tougher.
You were not happy, you told him, he apologised and made a gesture. Imo, in this situation you can't get any tougher as you don't want anything else.