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To think MNHQ were crass and unprofessional to send me a sensitive e-mail on a PC which my DH and DC have access to?

4 replies

wildswans · 04/09/2012 19:47

Last night I posted a bulimia related thread, which received a large number of responses. Today it was transferred to Mental Health by MNHQ: no problem there in as much as they run the site and they considered that there were good reasons for doing so.

However, MNHQ have tonight sent me an e-mail providing an explanation for their actions (which I had not sought - i was a bit unhappy at the thread being moved TBH, but respected their decision). The e-mail refers to mental health issues. It was sent to my e-mail address which is that of the family PC, which my DH and DC use regularly. Very fortunately - and actually quite unusually - I happened to get to the PC before anyone read this message and deleted it - or I would have had a lot of explaining to do. I would have been mortified if my family had found out about very personal and private things - which i thought were being treated in the greatest of confidence and believing I had anonymity.

I now feel that i do not dare to risk posting anything else of a sensitive nature because it is not being treated with sensitivity and confidence. i would just say to others, you need to beware of this.

I do accept that i provided my e-mail address as a contact address, but i really think that, in a matter as sensitive as this, MNHQ could have just e-mailed me in the first instance to check whether the link was secure and/or asked me to telephone them, which I would have been happy to do.

OlympiaLMumsnet · 04/09/2012 19:55

Hello OP
We have not mailed you again as per your request - as certainly don't want to cause any upset= that's not what we're about.
Do let us know if you change your email address and it's okay to contact you again.
Thanks
MNHQ

OlympiaLMumsnet · 04/09/2012 20:08

@AgentZigzag

'They're mumsnet not the CIA....'

Don't be so sure...

Grin

You Might Think That.
The Secret Service Does Not Comment.

HelenMumsnet · 04/09/2012 20:48

Evening. Just popping by to say that we do ask everyone who joins MN to provide us with a valid email address that we can contact them on (and we do say that's why we want your email address when we ask you for it on the Join form).

Generally speaking, we don't tend to contact people by PM because we work a shift system at MNHQ which makes PMs tricky. If, for example, OliviaMumsnet PM'd you tonight and you didn't pick it up and reply till tomorrow, OliviaMumsnet would by then be off-shift and unable to collect your reply. And the rest of us would have no idea that you'd replied or what you'd said.

We're very sorry that you were upset by our mail, wildswans. We were careful to title our mail 'Mumsnet calling' and include no reference to your thread in the subject line: the last thing we'd ever want to be is crass or unprofessional.

HelenMumsnet · 04/09/2012 20:50

@emsyj

But if someone private mails you, it notifies you by email doesn't it? With a link to read it? Confused Or is that something I have actively set up and then forgotten about...?

Yes, it does - but you can opt out of the notifications, if you like.

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