My DD sustained a relatively serious injury at a soft play centre. It was no-ones fault, although on reflection i have always been a bit 
about the particular bit of equipment she was playing on (springy see saw type thing) but still, i let her go on it, the boy she was with was too rough, she fell off and bit her tongue (i have another thread about that saga). So no fault really with the centre there. Im not going to be chasing compo!
However, my issue is with how we were treated after the event. No offer of help whatsoever, despite my DD screaming the place down and blood everywhere, i mean everywhere! I thought she had knocked her teeth out at first. I had to go to the toilets to find something to wipe her mouth with, no offer of anytthing to clean up. Another mum in the centre asked the owner for a ice pole or soemthing, he offered that, asked if i wanted him to look at it, took one look and said, "oh, that looks really bad" err, no shit sherlock! No offer of help etc, didnt ask my name etc. I then asked where the nearest minor injuries unit was - not my home town. I knew i would have to wait for my DP to get to us to take us to the MI at "home", but thouht if there was one in walking distance. He didn't even know! i mean, FFS!
My DP and DM have both expressed surprise that there was no first-aider on the premises, does anyone know if there is supposed to be? No accident book, nothing? What if it was a worse injury such as a broken bone? Are these places just considered the same as a normal play park? I am being charged to go in there, so surely i should expect some duty of care? I couldn't think straight, i was in a panic, a first aider couldn't have done any more but could have least calmed us both down, instead of me having to take my poor dd over the the doctors surgery that was over the road who of course had no facilities to deal with it, so in hindsight would have been better just to stay where we were until DP got there. But i got the impression they just wanted the screaming child out of there :(
No point complaining to the mangagement, the guy was the owner i think. Will it be local environmental health? council? that i have to complain to? It not tht i think it was their fault, it wasn't but the just didnt seem to have a clue, or any interest in what to do.