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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the GP should be able to accept email?

54 replies

lisad123 · 21/08/2012 09:38

I need a letter from GP about both DDs autism and other stuff for our holiday to disneyland. We go next week.
The GP will write me a letter at £15 charge and need me to write down what I want them to say Hmm.
This week is hard with both girls off and no car and surgery isn't walk able from here.
I called and asked if I could just email it over. Got really snotty woman who said they don't it via email and I have to physically bring the letter in. And then physically go and collect it again.
So am I being unreasonable to think they should consider taking emails, as most people who might need extra letters are normally the sort who might find it harder to get to office?

OP posts:
vixo · 21/08/2012 11:43

Doctors are not paid for writing death certificates. That's part of the job. We are paid for filling out and signing cremation forms though - two different doctors in fact, and the systems surrounding crem forms have got much more robust in the years I've been practicing, so they're actually quite time consuming to fill out now.

RillaBlythe · 21/08/2012 11:44

OH! Sorry for wrong info vixo. I was also told that it was because of Harold Shipman, is that wrong too?

hackmum · 21/08/2012 11:57

Ah, OP, you're making the mistake of assuming that doctors exist to help patients, when in fact, their job would be a whole lot easier if there weren't any pesky patients bothering them with their illnesses and their completely unreasonable demands to use a modern communication system that is routinely used by every other profession in the modern world, even lawyers. How dare you expect doctors to enter the 21st century? Tsk.

IWantAnotherBaby · 21/08/2012 12:16

What a stupid remark, hackmum. All doctors use email communication, and other forms of 'modern communication' like texting, where appropriate (appointment reminders etc), but not where is would put patients and their absolute right to confidentiality at risk. Is that so hard to understand?

vixo · 21/08/2012 12:37

Rilla - cremation forms have to be signed by two separate doctors, one who has seen the person before death, and another who wasn't involved (who has to have, I think 5 years qualified experience as a doctor). This is because you are essentially confirming that the death was without blame, and that there is absolutely no other information that should or could be collected before the body is cremated. The crem form also confirms that there are no devices like pacemakers which could damage the crematorium, so if you don't actually check these things you could be liable for damages.

Sorry, definitely off the original topic!

And Hackmum, doctors are there to help their patients, but letters like 'fit to fly' and details for holidays aren't actually directly related to medical care and are not covered within the work doctrs are paid to do, and so are, quite rightly, charged for. I think a GP has responded above quite reasonably as to why they don't often use email as a form of communication. within hospitals only secure nhs systems can be used for anything involving patient details, although I guess as a patient it's up to you how you want to transmit your own personal details - as long as someone at the other end is willing to accept whatever you're sending in email form.

As with all these situations, it is worth getting letters like this well in advance, because your gp won't consider it the priority that you do, and then you don't risk being stuck without it, or in an awkward position with transport etc.

lisad123 · 28/08/2012 23:19

Got phone call to say the GP will write the letter for me but as it covers both girls I have to pay twiceConfused

OP posts:
CrispyCod · 29/08/2012 01:39

I used to work for a law firm. Lots of patients records came in via the post and they were opened by junior staff and thrown on piles of other post ready to be circulated around the office. Everyone got to gawp at them if they were interested or just plain nosey. Having witnessed that I'd much prefer my details to be emailed directly, even if it incurred a cost.

expatinscotland · 29/08/2012 01:47

'They charge for death cert? Wow didn't know that '

Yes. The ICU doc who was there when A died gave us this form he had to fill out. We took it down to the council to register her death. You get one, short form cert for free and have to buy the rest.

expatinscotland · 29/08/2012 01:51

The only doctors' whose emails I have are personal friends, and it's not their work address.

expatinscotland · 29/08/2012 01:52

Cremation, yeah, two doctors need to sign. The funeral director can't act without the registered death certificate. They can in burial, but not for cremation.

Doctors are people, too, who have lives outside of work.

Rustyspringfield · 29/08/2012 07:47

I heard that the money doctors get for signing for cremations is "ash cash". Shock

expatinscotland · 29/08/2012 08:40

Sounds like a term the media made up.

swooosh · 29/08/2012 08:51

Ash Cash very commonly used in the hospital Wink

SoupDragon · 29/08/2012 08:56

Everything else aside, paying twice for one letter is stupid! One letter, one amount of work, one fee.

knackeredmother · 29/08/2012 09:53

Paying twice is unreasonable. I would ask to speak to the practice manager about that.

lisad123 · 31/08/2012 16:08

Got letters today all it states is "lisad123 dd1 has a dx of autism"
And the same again in dd2 letter! None of the information I asked for and I had to pay £30 for that!

OP posts:
fugglinfuggler · 31/08/2012 16:30

I recently had our gp do one for my ds who is asd. They didn't charge but somewhere in the info about the surgery it did say they had 28 days to respond. I put my request in writing and they basically just confirmed his diagnosis and mirrored what I had requested in my letter. The people at Disney didn't really take much notice of the forms and letters.

Casserole · 31/08/2012 17:26

What was the other info you wanted them to put in?
Maybe they couldn't corroborate it from the information in your records?

Hopeforever · 31/08/2012 17:31

£15 for a letter for your holiday that is much much more expensive!?!

My GP surgery did a print off from my front page medical records so I could get disability pass for a Festival. They didn't charge but I would have expected them to.

As for the email problem who knows.

eurochick · 31/08/2012 17:35

My (Private) consultant somehow has time for email. My GP doesn't.

I do find it rather ridiculous.

CinnabarRed · 31/08/2012 17:41

Anyway, I hope you all have a marvellous holiday, OP.

SwedishEdith · 31/08/2012 17:43

My midwife wrote a letter when I wanted to fly at x months pregnant. Definitely didn't charge. Charging twice is a joke - and the irony is if you'd been able to email, they could have cut and pasted your info and taken 2 seconds so any "admin" charge would be negligible.

cansu · 31/08/2012 17:50

Cannot believe gp has charged for this. I needed a letter for dd to say she would benefit from riding with RDA. Gp did it for free no problem. To ask for thirty pounds is ridiculous esp as this is to enable you to take your two children with ASD on holiday. I am often asked to do passport forms as a teacher and have also filled in questionnaires as part of my job and it wouldn't occur to me that I should be paid extra for his.

DigestivesWithPhiladelphia · 31/08/2012 18:14

WispaHabit I noticed you said "We are running a business". Are you employed by the NHS? Were your tuition fees and training costs covered by the NHS or did you pay your own way to qualify?

Before I respond to your comment, I'd be interested in the answers to those questions.

ilovemydogandMrObama · 31/08/2012 18:18

I email DD1's consultant all the time and he responds. He is NHS.

Most stuff is done online. Like the time when DD1 had X-rays when we were on holiday and he was able to access them online.

Most GPs are online, I would have thought? My GP is and offered to give me his email address...