Long post, but I'm fuming and need sympathy/advice...
Basically, I'm seeing a therapist for PTSD (birth trauma) after the birth of DD in Jan. As part of my treatment, we want to go through my birth notes with an IM as there is stuff I don't understand and I need to make sense of it.
I applied for copies of notes re the birth and my DD's medical notes (as she was poorly afterwards which was part of the problem) in late June. This meant a form for each of us, ID for each of us (birth cert for DD, passport for me) and a cheque. The NHS say they will do it within 40 days of receipt of all documents etc.
About a week later, the NHS trust wrote to say they needed a cheque for each of us (2 applications). Fair enough, I'd misread the letter, so sent a second cheque. This is early July.
Fast forward a month to this week. They write to me again, saying they need ID, and send me another form. I rang up in a state of confusion. They told me they'd received DD's form, a copy of her birth certificate, and one cheque. Nothing else. I needed to resend my form, ID and money.
I hit the roof. They'd LOST my form, a copy of my passport, and a cheque. These are the people whose job it is to look after our medical records. They denied ever receiving them (which is impossible as it was in with DD's form - if they received that, they received everything). I pointed out that if information was missing, then the time to tell me that had been when they wrote to me in July. They repeated they hadn't had all the info they needed.
They then said it would take another 40 days from when they received the info to process our notes, despite sitting on what they claim was an incomplete application for a MONTH. I burst into tears at this point and tried to explain why I needed them (birth trauma). They said they could do nothing to speed up the process.
I am getting married in early Oct and wanted this over and done with by then. Now it probably won't be.
AIBU to ring them every day to check progress and make sure they haven't lost anything else? I'm furious, partly because of the lost info, partly because I'm desperately trying to recover from birth trauma and attempt to have a wedding night with DH-to-be, and partly because the mean bitch of a jobsworth I spoke to on the phone didn't give a shit. Who else can I shout at to get things done?