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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain to this guy's boss?

35 replies

PetiteRaleuse · 06/08/2012 09:59

We lived in a rented property and will be shortly moving out. The estate agency obviously need to let potential tenants look round. By law over here they have to give 24 or 48 hours notice (can't remember) and they prefer me to be there as we have an overly friendly dog to be kept from licking visitors to death. Fine. Up until now I have always made myself available, answered questions, been generally nice and helpful and understanding even when there have been cock ups and they have arrived hours earlier than I expected.

At 9.30 this morning I got a call from the bloke from the agency which went something like this:

  • Good morning, I'm just calling to remind you there will be a visit at 15.30 this afternoon
  • Eh? This is the first I know about it, the house is a tip
  • But we spoke about it last week Madame, have you forgotten?
  • No, we absolutely didn't speak about it last week
  • Hmm I'm sure we did, but you must have misunderstood. Are you in this afternoon?
  • Yes that's not the point
  • Well we'll see you this afternoon then, bye bye

Right, if the bloke had phoned all apologetic and said he fucked up, should have called me last week and forgot, can I be available this afternoon, I'd have said yes, of course, and made the place all shiney.

As it is he tried to pretend we had had a conversation, made out I was forgetful at best, stupid at worst, and didn't apologise.

It is his boss who will be bringing the tenants round this afternoon. AIBU to (a) complain, (b) not do the sodding housework and (c) remind them of their obligation to give 24 or 48 hours' notice (I have to look it up)?

Or am I over-reacting?

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PetiteRaleuse · 06/08/2012 10:30

Exactly icecold and it's not the potential tenants' fault. I thinkI will speak to his boss this afternoon when she comes, and let her know I will be following up our conversation with a written complaint.

I have always handed back rented property in a better state than I have received it, and they are really starting to bug me with their comments and this morning's call was the last straw. Shall go and revise my French tenant protection laws now.

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PetiteRaleuse · 06/08/2012 10:32

He was pretty sure it was with me that he had the conversation. DH wouldn't have been there anyway and DD can only say "bah bah bah oggli oggli poo" so far :)

I wish he had tried to pretend he had spoken to someone else, that would have been funny.

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DublinMammy · 06/08/2012 10:39

Ring back and tell them it is totally unacceptable to try to arrange a viewing with 5 hours' notice and unprofessional to lie about having made the arrangement last week. Definitely reschedule.

LadyClariceCannockMonty · 06/08/2012 10:44

I know, I've been on the receiving end of nitpicky exit inspections too. But sometimes when a principle is at stake it's worth digging your heels in, IMO.

I really wouldn't let them in this afternoon. And I'd explain why, very forcefully.

ChaoticismyLife · 06/08/2012 10:55

Ring back, cancel the appointment and make an official complaint.

PetiteRaleuse · 06/08/2012 11:22

I am far too wussy to ring back almost three hours later. I'm writing a stonking letter though, quoting the law and asking for proof that a phone call was made from them to me last week. I will also speak to the boss this afternoon.

And if I wuss out I'll get DH to call them later - sounds pathetic I know but he's French and better at being angry in French. I'm much more of a pushover a much nicer and conflict avoiding person in French than I am in English :)

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LadyClariceCannockMonty · 06/08/2012 11:24

If I spoke French, or if was an English-language scenario, I'd be more than happy to ring back for you. Grin

I say this with support and respect, but I think you need to man up, call them and cancel this appointment.

HecateHarshPants · 06/08/2012 11:27

Make them confirm by email in future.

DawnOfTheDee · 06/08/2012 11:34

Our old letting agents were terrible for things like this. They used to bring people round without telling us while we were at work. Found this out when DH had a day off and was sat in the living room when in burst letting agent and prospective tenant!

Agent (red faced): Oh! I didn't realise you'd be in.
DH: We didn't know about any appointment.
Agent: We rang you last week.
DH: No. You didn't.
Agent:.....Oh....Ahah....didn't we...ahaha?
DH: No.
Agent: So is it ok if we show them round now then?
DH: No.
cue bemused look from prospective tenant

I sincerely hope we lost them that 'sale'.

PetiteRaleuse · 06/08/2012 11:40

Hecate we're stuck out in the sticks in France - I'm not sure they do email Grin

I'd rather they came this afternoon, I complain and give the written complaint, and make it clear how inconvenient, twattish unprofessional and illegal their behaviour has been, but that they realise I am doing them a massive favour by allowing them to do the visit IYSWIM. Far less of a declaration of war than refusing to let them in / cancelling.

Plus I'm a wuss.

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