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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about the hospital

28 replies

TheQueenOfDiamonds · 31/07/2012 19:31

Ill be as short as possible.

My eldest daughter, due to unusual and complicated circumstances, lives with her father. This was agreed between us. While I feel he manipulated the system and my feelings, no body actually forced me to give up residence of her. The judge commended me for doing so for the reasons I did.

In october last year I gave birth to my son. He was born at a large hospital, and placed in neonatal care due to being premature. Whilst there, a nurse overheard me speaking about my daughter and asked if she would be visiting, and I said yes at the weekend, she asked if my mum had her, and I said no she is with her Dad, she then asked if he had collected her because I'd gone into labour and I said no she lives with him. She asked why and I told her. She took me aside and explained that just to cover herself, she would have to contact social services, just to confirm that what I had said was true. I was fine with this. Social services confirmed that our arrangement is private and that they had nothing to do with it.

When DS was a week old he was transferred to our local, smaller hospital. This is where problems began.

At 11 days my son was medically fit for discharge. I asked when the peadiatrician would be round and was told "Later on, but we can't discharge you until we have had a meeting regarding your daughter". Naturally I asked why, they said "Because she was removed from your care, we need to assess your suitability to care for your son".

I corrected them and explained that the staff at the hospital he was born at had already confirmed that she was not removed from my care, and that our arrangement was private.

The staff told me they still needed to confirm with social services. I rang the social services department myself who rang the hospital and again explained that they had nothing to do with me. A social worker phoned me back and told me that she had personally informed the hospital that no meeting was required as there was no concern on social services part and that they would not even consider attending unless I wanted one myself, and that they should discharge DS.

This was a friday. I went to speak to the ward staff, who said "Yes we've spoken to the social worker, as soon as a midwife had visited you to check you have everything (Never had this with DD, despite her being prem too) I said "a midwife came out on tuesday and raised no concerns". They came back with "She didn't tell us she'd been, we'll get one to you tomorrow, and do discharge once she's been".

Midwife arrives at my mums (We were staying at my mums), and declares that she will not be allowing DS to go home with me because (and I quote) "what if she trips over the dog or walks into the fridge". (Fridge was in the kitchen?).

So hospital again say they must have a meeting. I have to wait until monday.

I ask the staff on the ward what they would do if I discharged my son myself (It was written in his notes that he was medically fit for discharge). The staff told me they would have me arrested.

Monday morning arrives. I rang the police myself, explained social services had no concerns, weren't involved and what the hospital staff had said. They advised that if I wanted to discharge my son, they would not in a million years back the hospital as they had no right to keep him there.

I thanked them and rang the social worker back, who was disgusted. She went round to my mums house, looked around and said "this is ridiculous".

Meanwhile I went to the staff, thanked them for the care they had provided, but explained that they would be discharging him by the end of the day, and if they wanted to stop me, they were welcome to try and obtain a court order preventing me from doing so, but with social services on my side, they would have great difficulty.

Social worker arrived at hospital. I've no idea what she said to the staff. But within an hour of her leaving they discharged him to me and wouldn't look me in the eye while they did the papers.

I've had no social services input since.

At the time, I was advised to complain but I just felt ashamed and degraded.

Now I feel angry at the way I was treated and I think I need to do something. I feel they were incredibly sexist - If I were a none resident father, no one would have even questioned it, nevermind have me jump through hoops to prove, repeatedly, that my child was not removed from my care. I had no issues with the first nurse who explained she had to check - That wasn't a problem, I was never called a liar by her or judged. She made a simple phone call, she followed procedure and confirmed that there were no concerns.

I feel they ruined what should have been a happy experience - taking my son home - I have envisaged much joy and gifts for the staff for providing my sons treatment. Not a frosty goodbye and off you go.

However, I wonder if its too late? Would it be unreasonable after this time? And if not, how do I go about it?

OP posts:
squeakytoy · 31/07/2012 19:36

Your son's name is in that post, you should ask MNHQ to alter it for you.

Other than that, it doesnt sound like you are being unreasonable.

mrstiredandconfused · 31/07/2012 19:37

It definitely isn't too late to lodge a complaint - IIRC you actually have up to three years if you want to go down the legal route (happy to stand corercted on this of course).

I can understand the whole "oh god - SS has been involved - what do we do?" attititude from the hospital (there is so much now that they have to be careful of) but it sounds like your treatment was abhorrent and, quite frankly, a disgusting way to treat a new mum.

Your first stop should be PALS (patient advice and liaison service - every Trust has one) - they will look to investigate/resolve the issue locally but if you're not satisfied with the response you can take it further.

HTH and good luck

Toughasoldboots · 31/07/2012 19:43

This reply has been deleted

Message withdrawn at poster's request.

anditwasallyellow · 31/07/2012 19:44

I think you should definitely make a complaint. As you say if you were a non resident father it wouldn't have even come into question and if I am reading your op SS were never involved the agreement for your dd to live with her dad was a private arrangement.

NatashaBee · 31/07/2012 19:44

This reply has been deleted

Message withdrawn at poster's request.

StealthPolarBear · 31/07/2012 19:48

I thought exactly as you said, if you'd been a man whose older child lives with his ex, no one would hve batted an eyelid.

maxpower · 31/07/2012 19:48

You have 12 months in which to make a complaint under the NHS complaints procedure. I would second tough - if you're feeling angry now you'll only regret it if you don't pursue it. Good luck.

minceorotherwise · 31/07/2012 19:54

I would certainly want to see the notes made during this process. The reasoning for continued non discharge and what was causing it. Someone somewhere has raised an issue which looks like it continued despite Social worker input. I would want to know what that was.
Whilst I understand a certain amount of checking is absolutely necessary, this seems excessive, and if I was you I would want a step by step account of their thought and action process

libelulle · 31/07/2012 19:55

that's shocking - complain, complain for sure. That is a set of attitudes out of the stone age, and you should get at the very least a full apology from them and an assurance that such shoddy treatment won't ever happen again.

NatashaBee · 31/07/2012 20:03

This reply has been deleted

Message withdrawn at poster's request.

AnyoneforTurps · 31/07/2012 20:06

As a doctor, I'd say YABU to complain. I can understand a possible genuine misunderstanding about your situation at the outset, but there is no way it should have been allowed to drag on once social services had confirmed that there were no concerns.

TheQueenOfDiamonds · 31/07/2012 20:12

" can understand the whole "oh god - SS has been involved - what do we do?" attititude from the hospital (there is so much now that they have to be careful of)"

Yeah, I understood that they had to check, I was completely happy for them to confirm with social services as I understand that they have to think of the consequences not only for the child, but the backlash on them if it turned out I were lying.

I was even happy for the second hospital to re-check incase it hadn't been mentioned by the hospital he was born at that this had already been done. It was the subsequent, matter of fact "because you've had her removed from your care" statement, and following treatment that got me.

I'm absolutely terrified of having anymore children. I don't think I will. It was one of the worst weekends of my life. Second only to the day I gave my daughters father residence. No matter the reasons, it was the hardest thing I ever did, and I only really ended up doing that because of the way our system is so fucking biased that it only seems to work for those who are willing to manipulate it, and shamelessly use their children as pawns. To have people then repeatedly accuse me of having my child removed from me was like rubbing salt into the wound.

PP who said about my sons name - Is that against guidelines? I'm new to AIBU although I've been a member for a few months (I usually post in "the tack room") if so I'll note that :) If its a privacy issue I'm not too bothered about people knowing who I am on here lol.

OP posts:
squeakytoy · 31/07/2012 20:13

Not against guidelines, but it does make you identifiable in real life, thats all. :)

MammaTJ · 31/07/2012 20:26

My teen DD also lives with her Dad. Glad she didn't move there till I had had my younger DCs having read this. Maybe plan a home birth next time.

Noqontrol · 31/07/2012 20:34

I knew what you were going to say as soon as you mentioned giving birth to your son. How very predictable and very unprofessional of the hospital. I would probably complain if i was you, it would eat away at me otherwise. Get on to PALs at the hospital and they can help you through the process.

Rubirosa · 31/07/2012 20:39

Actually I find it bizarre that they would even want to check with social services because your DD lives with her dad! That is completely weird in itself.

As for the rest of it - complain, complain, complain. What they did was totally sexist, bizarre and unacceptable.

SoleSource · 31/07/2012 20:47

You have nothing to be ashamed of. You have co-operated, fully with everybody involved. Complain. Good luck and keep posting lovely x

TheQueenOfDiamonds · 31/07/2012 21:34

Thankyou all, I will definately follow it up.

Mammatj - The consultant who saw me when I had just had my son (at the large hospital he was born at) said to be prepared for a homebirth (provided I were full term) next time as my son was born fairly quickly.

If I had anymore I would hope to get to full term and have a home birth as I coped fine both times with just gas and air and diamorphine, which I believe is available during a homebirth. Both of my children were born at 34 weeks though :( (spontaneous labour) so that would be what would stop that if anything.

OP posts:
larks35 · 31/07/2012 21:59

Bloody hell, what a nightmare Angry. Definitely complain, not for compensation but just for a review on how this came about. So sorry this happened to you OP Sad

Pseudonym99 · 31/07/2012 22:27

More communications issues by the sounds of it. This is an example of why you shouldn't tell nurses/hospitals more than you think they need to know. If they ask you a question, ask them why they are asking it. Treat them with the same suspicion they are treating you with. And your baby was waiting discharge - they were in hospital, not prison - you can just pick them up and walk out. If they are not willing to do they checks in hospital, get them to do them at home instead.

MammaTJ · 31/07/2012 22:31

Oh dear, home birth not likely then!!

It does sound like a dreadful experience. I have had a few people judge me because of my DD living with her dad. Luckily noone able to take my DCs away, or keep them in hospital.

RedHelenB · 31/07/2012 22:35

They have to err on the side of caution so tbh I'm not sure how far you would get with your complaint although I fully sympathise with you. Personally I would ket it go, you have your son home with you now - enjoy him!!!

OutragedAtThePriceOfFreddos · 31/07/2012 22:36

I would want to put in a complaint in your position, it sounds like you need some answers and to do something to put it all to rest.

However I would worry about what would happen after that. Maybe someone on here knows, but the nurses are bound to say that they had their concerns to cover themselves, I expect they will support each other, and who know what they might say to gry and defend themselves. A complaint could be more upset than its worth.

McHappyPants2012 · 31/07/2012 22:49

i would put in a complaint

I ask the staff on the ward what they would do if I discharged my son myself (It was written in his notes that he was medically fit for discharge). The staff told me they would have me arrestedwhat give them the right to lie to any one

what if she trips over the dog or walks into the fridge". (Fridge was in the kitchen?) would they have said this to every parent

also wasting SS time when time and time again they was told you are able to care for a child.

Pseudonym99 · 31/07/2012 23:26

Since when was it a criminal offence to discharge yourself or your child from hospital? I would say report the staff to the NMC for threatening you.

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