Panelchair, I totally respect you for the assistance you have given so many mumsnet members. You said, it isn't about being cruel or heartless. I am not suggesting that any individual person administrating school admissions was cruel or heartless, but possibly that the admissions process is. That is why I asked whether all councils would come to the same conclusion.
It seems that some schools have a category for social/medical need and some do not. I do not understand why all schools would not have such a category.
The admissions code and appeal code take a lot of effort to understand. As some people here have suggested maybe the family due to the stress they were under didn't fill forms out in the appropriate way to achieve the desired outcome. For families under serious stress there should be local advisors that can help them to fill out their forms and complete appeals. It is a cruel process if vulnerable people who do not fill out a form correctly do not get into the most appropriate school for their needs and circumstances.
The law may be very clear to those that are familiar with it, but for those that do not know about school admissions or understand the laws, you can see why they would approach an MP.
People shouldn't have to rely on Panelchair and others here on mumsnet, because believe it or not not every mum is on here.
Maybe it isn't cruel and heartless, maybe it is just a system that has no scope for compassion 