To have cried in tesco.

[storminabuttercup]

Yes I am fucking unreasonable. And a knob!

Last week I was moaning about morrisons over charging me. And that I complained. Karma has just bit me on the fucking arse.

This is long and ranty.

Had a horrid day at work, got a text when I left from dp to say we'd run out of milk. So popped in to tesco. Whilst in there I got some cake making stuff I needed and a cheap bottle of wine (simply chenin blanc, try it it's good)

Goes to the till, lady scanned stuff, put my card in, incorrect pin, tried again, still saying incorrect. Used other card with same bank, incorrect pin. Till lady suggests I use cash machine.

Goes outside tried both cards with right pin again says wrong.

Now my fucking card is blocked.

Phoned Santander. No worries madam, we will sort it. Just answer these security questions, so I did, failed security. Please don't ask how because this is beyond me! Bloke on phone wouldn't discuss.

Goes to car emptied handbag and gathered loose change from all over the car, convinced I had enough.

Go back in, woman had wiped my bill off as she thought I wasn't going back.

Take shopping to self service. Checkout bloke comes over to authorise cheap wine, asks for I'D. I say please tell me you are kidding, he laughed and said yes love sorry.

Put handful of cash in, I'm 59p short, at this point my eyes are stinging, I call check out bloke and say please can I remove a box of icing sugar as I'm short (no way was I giving up my wine)

Till Bloke says two minutes love, comes back and put 59p in my till. At this point overcome by his generosity and my own embarrassment I begin to cry. I thanked the man and sobbed 'you are just so kind' he looked a bit scared and I said 'i will fetch you the money back I promise'

I sobbed all the way home.

Are you still reading? Have a we deserve it!!

Tantrums, what a lovely DS you have.

Tee, maybe you are right. My thread did make alot of people have a good moan about tesco, it goes to show the company may be terrible, but some of the staff have hearts of gold!

Aw, that was so kind of him! He could obviously see that you were close to the edge and really needed your wine and some homemade cake.

I tried to pay for a major large purchase over the phone the other day. I used a bank account which I opened last year, plonked a lump sum into, and then haven't touched since.

The added complication was that I did all this in the midst of moving abroad, selling my main house, and buying another smaller house in the UK. I changed some, but not all of my admin/bank stuff to be registered at my mum's address while I live abroad as it's easier than having important letters arriving at a house that is either empty, or rented out.

I gave the man my bank card number over the phone and he asked for the billing address. I gave what I thought was the right address for that account - the address of the house I own in the UK.

Declined.

Oh, silly me, sorry it's not that address, it's this one

It would have been nice fellatio!

I'm on hold to satander now!

Aaaaaaaaaaaarrrrregggggh!

Failed security again!

I'm giving the right answers.

Santander officially suck!!

My account is now blocked until I visit a branch.

Security questions are like bloody Trivial Pursuit - who the fuck knows

I think the only question I couldn't answer was when I'd opened my account? FFS it was years ago, couldn't remember which year never mind which month. She told me to look for paperwork....eh hello? I don't keep any paperwork that tells me the opening date plus I'm 400 miles from home. Muppet.

I answered everything else correctly - account number, what other accounts I have with them, how much my mortgage was, maiden name, town I was born in, etc.

I then offered to tell them other things they hadn't asked me such as my dd's saving account number only to be told very rudely "you don't get to choose the questions".

I'm ashamed to say I told her to fuck off at that point.

It wasn't even just the fact she was so unhelpful, I get that her hands are tied and if computer says no, etc. But she was so rude and abrupt to me, I could tell she was loving it.

I almost cried when I read your post too.

That fella sounds like the nicest man ever.

Completely understand this, it's a build-up of frustration and anger. Ooh I was getting angry reading it.

Kindness usually sets me off.

Nice post...wish there were more people like this in the supermarkets...I know they must deal with a lot of moany folk everyday (as do most people who work in shocks) but some of the customer service I've experienced has been shocking.

Was using the self service tills in a Tesco a few months ago and every bloody item scanned was "not recognised"...the woman was running back and forward, punching some code into the machine then disappearing again. I eventually lost my temper and thought "fu*k this " and lifted everthing to another till that an operator was on. As I left the first woman came charging out of the shop after me accusing me of shoplifting !

I hate those security questions-I usually have to say that I haven't a clue!

It seems the question I failed was, how much is the over draft on your account. I asked, do you mean the facility or how much the account is over drawn, apparently she cannot tell me what the actual question means.

It's like the weakest fucking link!

Apologies for the ranting.

Luckily we have some cash in the house really.

Santander are scum. I have £1600 in an old Abbey National account but because the account has not been touched for 5 yrs they have deleted all records and deny any knowledge of the money. Thieving scum.

I'm pretty sure when they ask the overdraft question they mean what is the authorised overdraft limit on your account. Lloyds TSB bastards may they rot in hell had this question on my account.

First Direct are really lovely, great customer service and a very good bank. Never would go back to a high street bank now.

Santander are notoriously the worst bank in Britain.

Almost moved there but had second thoughts and keep my dosh with Lloyds.

Vicky

Write to Guardian money - they love that sort of thing.

Poor you! And well done to that particular Tesco employee for saving the day, wine and icing sugar = result!

FWIW, the same thing happened to me the other day. None of my PIN numbers worked on my cards so I had to have new PIN numbers issued, I have no idea why...

I nearly cried in Waitrose once, hugely stressed and I discovered they had stopped doing the chocolate mouses. (Only place you could get vegetarian chocolate mouses.)

That was before i started drinking wine!

Have had nothing but problems with Santander. The worst being them stopping my Internet access for no reason just as I was buying a house, I urgently needed to transfer money and couldn't. I nearly lost the house. There is no point in complaining, they don't care. I have moved to First Direct who are amazing, you get straight through 24 hours a day to a lovely Yorkshire person!

Morrisons were nice to me the other day. Had done massive shop - card declined . Turned out Barclays had blocked the card because they were worried about fraud and had sent me another card which was lying at the bottom of my post pile at home again. I had to take toddler and drive home to collect new card Morrisons kept the trolley of food and receipt so I only had to go in and pay rather than do the whole shop again. Which I thought decent of them.

What a bloody lovely guy. I would have cried too.

I hate Santander. Used to work in their marketing department at head office but left because quite frankly they were the pits.

I was made to have a Santander bank account to have my wages paid into had an online account opened for me. When I left I didn't give it too much thought as it simply was used to receive my paycheck before it was transferred out to my everyday account. Literally not one other transaction was ever made.

That was until I applied for a new mortgage. I was refused on the grounds that I had defaulted on a bank account. Low and behold Santander had been charging me for not transferring the minimum £1000 a month, sending me into an unauthorised overdraft.

I initially assumed all would be ok as I would explain I only had the account to receive my wages. OK I hadn't read the t&cs but as the account was opened for me for this very specific purpose I thought common sense would prevail. But no, every single person I spoke to was unhelpful verging on rude and if I hadn't been able to call on old contacts at head office I would never had the issue resolved and the default removed.

Haven't heard good things about Santander from either friends working in the banks they took over or customers. I would avoid.

Rant over.

Del that's two house purchases almost ruined by Santander then. Twats.

A woman unloaded my trolley when I had screaming DD2 (at 5 weeks) in my arms.

I cried unashamedly at her kindness.

You see the whole range of human emotion at Tesco, I tell you.

Santander lost £3500 of my cash for 6 weeks when I transferred cash isa to them. They had the gall to bank the cheque even tough my proper name wasn't on it, and kept the cash until I waltzed in to my local branch demanding they find it or I'd take my £60k elsewhere...

You are all getting me worried now. The bank account I opened and deposited a fairly hefty amount into was Santander. I haven't touched it for almost a year. I'm worried it will disappear now.