Today, a man knocked on our door asking if DD lived here. After a rather awkward 
moment, he explained he'd had a letter from the local hospital delivered to him but the addressee was "parent or guardian of Miss Oops". The envelope had HIS address on - he lives at the other end of our street so just the number was wrong - but when I opened it, not only was there the letter about our DD but also another letter about another child that had obviously been put in by mistake.
Obviously I'm thankful that he was nice enough to knock on doors to try and find the right person, but I am really pissed off that the hospital put the wrong address on AND stuffed someone else's letter in too. That is a real breach of confidentiality - twice. The letters contain all the results of the tests of these children, descriptions of them, their lifestyle etc.
I phoned Paediatrics; the secretary couldn't apologise enough, she sounded horrified - it was her name on the letter but I'm not sure if she was the one who actually sent it out. She asked me to send back the letter that was for a different patient, and said measures would be taken to stop it happening again.
I know honest mistakes can be made, but I can't help feeling that if she was the one who made the mistake it might be swept under the carpet and conveniently forgotten about. So I phoned PALS and left a message for them to call me back.
I've since spoken to a few friends and my mum and dad; dad agrees with me but my mum and most of my friends think I'm overreacting and the woman could lose her job over this.
I would hate for anyone to get fired or face disciplinary actions, but at the same time I am really concerned that private medical information has been sent out in error like this.
So AIBU to report this to PALS?