I have been into the branch and been told I can do what I want on the phone. I ring and no they can't. Worked out a way of doing it. Money has left my account but can any fucker there tell me if they have received my mortgage payment, not in a million. Apparently the security doesn't work on my account, this is despite me, turning up at the branch, again, with relevant documents, where they can't give me the information, but can give me security clearance.
Back home, pay the carer that I need to have in place when I leave dh, phone HSBC and get nowhere.
HAVE YOU GOT MY MONEY YOU WANKERS?
NAH, doesn't feel any better.