Received a letter from them this morning dated 22/06/2012 telling me they've cancelled my insurance policy. No reason, no explanation, just a cancellation note dated eight days ago and proof of my no claims on the back.
Has to be a mistake, thinks I, I've always paid for mine and DP's policy, we're up to date with payments and they haven't cancelled HIS part of the policy, I'll ring them and they'll tell me the letter was sent in error.
After twenty minutes of being held in a queue paying 8p a minute to do so, a lady in the call centre finally answers. Yes, my policy has been cancelled, is that okay? Er, no it's fucking not okay, it's most definitely as far from okay as is possible for a statement to be. "Would you like me to check why Miss PomBears?" Oh, only if it wouldn't be too much trouble!
Another ten minutes of being on hold and she comes back and tells me the company don't know why the policy has been cancelled. The underwriters did it. They MIGHT be able to tell me why on Monday.
So the upshot is they took my money for the month, cancelled the policy 10 days later (this is not a new policy by the way, we've had their multi car policy since November) with no financial reimbursement and leaving me open to prosecution should the police have pulled me over or had I been involved in an accident in the past eight days.
Anyone had this happen? WIBU to take this to the appropriate ombudsman/consumer direct?