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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to complain about the dental hygienist hurting my back?

27 replies

herecomesthsun · 29/06/2012 17:12

I had a section 4 months ago and went to the hygienist this week. Obviously I was lying down during the session. When it came to the end of the session she switched on the back of the electronic chair to go up. I was sitting at a funny angle and my back got caught. I yelled "ow ow" very loudly but she did not turn the chair machine off so it kept on going up, with my back more and more squished.

I was surprised that she a) did not stop the machine b) did not offer a single word of apology. I turned and looked at her and she gave me this sardonic little smile. "Oh," said she, "you clearly have a bad back".

Well, I do get twinges from time to time (But it wasn't playing up particularly bady before this appointment).

"Oh," she says " you need to do some yoga then".

Well no, actually, I have been advised by a very good yoga/ pilates teacher to wait longer for my section scar to heal before I do core exercises. And no, I don't want advice about exercise or my back from a dental hygienist.

And yes, I would like you to have stopped the motor on the chair so it didn't hurt my back any more when I was obviously in pain, and I would like you to have apologised and not to have looked rather smug and sort of pleased that you hurt me. And yes, I do mind paying you to behave like that towards me (private dentist unfortunately).

The practice does not seem to have another hygienist. If I complain, it would be awkward seeing her again, so I might need to change practice altogether, possibly with the rest of the family, so inconvenient for them too. There is a second practice in the village though.

Also, i do feel a bit awkward about complaining. So I thought I would ventilate here a bit first and see whether you all would...

OP posts:
smearedinfood · 29/06/2012 21:26

I suggest having a quiet word with the practice manager so she can have a chat with the hygienist about it but put it in an anonymous general way for you. That way you've said your piece and she's heard it without it becoming awkward.

herecomesthsun · 29/06/2012 21:35

That sounds good, thanks! I didn't realise dental surgeries had practice managers!

OP posts:
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