To think Virgin Media are being vile?

[StiffyByng]

Short version: we were meant to move, date got changed, Virgin's home move service didn't tell me I needed to cancel installation and disconnection separately and we were therefore disconnected on the original move date.

Ten days later and still no broadband as they managed to cock up the reconnection.

We have a severely disabled child of 12, a 9 year old and a baby. Our childcare is arranged to the split second and we exist under permanent pressure. We rely on working from home at evenings and weekends to get our work done.

So the last ten days have been chaos. We had 2 of our 15 annual hospice respite days booked and my husband had to spend them in the office. It has made an already difficult life a lot worse.

Virgin say only business customers get compensation and have offered me £50 as a 'goodwill gesture'. I have been a customer for 12 years and paid them thousands, and £50 is less than our monthly bill. That is their 'final offer'.

So IABU to think that Virgin don't give a toss about their customers and the effect that their mistakes have on their lives? I am furious. If I were a business I'd get compensation but the lost hours of our family life are worthless.

I had a nightmare of a time when trying to connect to virgin media - the installer didnt turn up for the appointment (but didn't contact me to let me know so I spent the whole day sat in). Then when I called to complain & get it rebooked, I spent an hour trying to do so. Was transferred 3 times (to a department that was closed), cut off 5 times & fobbed about by the rest. I was fuming by the end of it!

I moved in march. Spoke to someone at Virgin who told me that my services would be disconnected on the 8th april (the 30 days notice they needed)...fine i hear you say.
Well They decided i never told them i was leaving and continued to bill me. I'm still getting billed NOW!
Customer services are shit. They dont help at all.
Hope you get the help you need.
I just want a final (fair) bill..not one that takes me to date

Yes, another very disatisfied Virgin Media customer here. Have had no working phone for 2 weeks + - someone came 9 days ago to fix it, couldn't and said he'd call (my mobile) to fix a date for this week.This week now over. After only 4 calls and about an hour, today, got to speak to someone who didn't cut me off - he cou;ldn't actually book the work but would speak to someone to book it on monday. He can't/won't compensate me at all and has no idea when the work will be done but apparently if it's within 2 weeks I'm 'very lucky'.

I'm looking at moving to BT - couldn't do Sky for Murdoch related reasons.

CouldI have the names and contact details for the CEO's office, please?

You are in my pet passion area now. I fought the gits and won: free upgrade for duration of contract, 3 months free and £100 compensation all for misprinting a channel in one of their packages. Complain to consumer direct 0845 404 0506 and ofcom 0300 123 3333.

I've just cancelled with the bastards - we've got TV from Sky and BT for new broadband.

We moved from a cable to non-cable area, told Virgin who said fine, we can't give you TV yet but we can do broadband and phone... for an increased price! So I'm getting less speed and no TV service for more money? Er, no thanks!

They're also crap with installation - I gave them plenty of notice that we were moving, only decided to get Sky after we'd moved in, and Sky managed to give a closer date than Virgin did.

I did love how they managed to send me a letter telling me my disconnect date before they sent the MAC code for me to give to BT though...

Be wary of Sky. They turned up 5 times to install the satellite dish on the roof of my bungalow. First time it rained, they couldn't. Second time it snowed, they couldn't. Third time, it rained, they phoned to cancel. Fourth time, they said because the roof sloped, it needed their Special Heights Team. Fifth time, Special Heights Team said it was too difficult for them, and it would need special equipment, which due to health and safety they did not have, so they could not do it. It simply was not possible.

DH went up a ladder and installed the satellite dish himself, ran the cable down the wall and drilled a hole in the house to put in a connection point. Has no training but fairly logical. Called Sky out to connect it, after moaning and whinging they couldn't find the connection point and that it wouldn't work, turned it on and picture was perfect. "Who did you get to that for you?" I told them I had looked up the co-ordinates on the internet, and DH had installed it. They clearly didn't believe me.

At least I got the £80 installation fee back.

No ones perfect sadly. There are errors in every system; when I worked there I tried for 5 months to get a lady connected. I'd run her details through the system, she passed the credit check, got an installation date, got all the right print offs for her and yet every single time somewhere along the way the order would get lost in the cracks (or rather, between systems/departments) and she never got connected. I kept trying at her insistence because she desperately didn't want to stay with BT but in the end had no choice.

On the other hand my BFF has been waiting for over 3 months for BT to install a line for him. I suspect it's similar internal issues causing it. Sometimes it seems like its the luck of the draw.