DS booked a flight to Guatemala. Unfortunately,he put his return date as the 30th of July,instead of August. He had to pay £300 to change the date,but was then informed that he could only stay for 30 days,and was told by Lastminute.com that it was a Delta Airlines policy. Delta are blaming Lastminute. Neither has any 30 day travel limitation in their policies.
DS has now paid £1000 for a 4 week holiday,instead of 7.
Am I being unreasonable to think someone should take responsibility for this mess,when this fact was not disclosed pre booking?
The ideal would be to cancel the ticket,and be refunded,but they won't do this.
I feel that DS has been totally cheated. Can anything be done?