I went for a haircut today (a restyle from quite long - around my shoulder blades - to chin length.) I had booked into Toni & Guy because I thought it would be worth spending some more money for a really good cut. I've lived in this area for about ten months but I visit family fairly regularly in my hometown so I just carried on using the hairdresser I'd always used, so this is actually the first time I've booked into a salon in my new location.
It was an absolutely horrible experience. The first thing that happened was I had my hair cut in icy cold water. The girl washing my hair did say, "Sorry, our hot water has gone," but not in an "ooh, I'm really sorry way" - just really blithely and casually. Then she asked if I'd like a conditioning treatment, I assumed she meant conditioner so I said yes. What it actually meant was I had to sit with this 'treatment' on for ten minutes, and I was absolutely freezing (it really isn't warm today!) After about five minutes I was so cold and uncomfortable I begged asked her to take it off so I could sit down and she snapped, "Your hair is very dry and it needs a treatment!" and walked off.
When she was cutting my hair, she started by quizzing me about where I usually got my hair cut and I explained I hadn't lived in the area for very long so this was my first visit (and last, I was thinking!) She then asked why I'd moved - fair question, but a slightly touchy subject. I moved because I suffered horrific workplace bullying in my last job, it really was a very unhappy episode in my life and made me quite ill with stress, although I got through without taking time off, the scars are still quite raw if you like. So I said "oh, for work," and left it at that. The next question was what I did - I told her and she was absolutely interrogating me, or that's what it felt like. Could I not do that where I was from, why here, why not somewhere else (I teach so obviously could feasibly teach anywhere but I didn't actually have very long to find a job) and in the end I snapped, "I'd sooner not talk about it, actually!" It's very unlike me to be rude, but really, I was nearly in tears by then!
My haircut is absolutely awful - it isn't just that I don't like the way the style looks on me, there is no shape or cut to it at all, she's just made it shorter but I wanted a style, and I showed pictures of the sort of thing I had in mind.
Then to add insult to injury I got charged an extra £10 (on top of the £65!) for the bloody conditioning treatment!
I was upset and frazzled when I came out but I'm really annoyed now. Should I ring up the salon and complain (or am I BU - I don't think I am though!)