Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To feel a bit miffed

26 replies

Notfuckingpastit1 · 02/06/2012 19:29

Ordered two leather sofas from an extremely posh local store. The service and quality from this store is usually second to none. Was told delivery could be up to 16 weeks. Waited patiently for 16 weeks and heard nothing. Called today and was told there had been a delay and it will be another 3/4 weeks yet. Aibu to have at least expected a phone call to let me know?

OP posts:
Expectantmum2b · 02/06/2012 19:31

They should of rang u, as u could of sold ur sofa and now be left with nothing to sit on! i had this problem with argos when i ordered some beds

Bluebell99 · 02/06/2012 19:33

Could be worse, we waited a similar time for ours, and when they arrived and were unpacked, they were two different colour browns! We kept the wrong coloured one and the correct one was reordered until the correct colour arrived in another three months.

MyRoyalLentillyness · 02/06/2012 19:34

They should of rang u, as u could of sold ur sofa

Where to even start with this...........

Ok, what language is it in?

squeakytoy · 02/06/2012 19:36

i had this problem with argos when i ordered some beds

Substandard service is to be expected with a low-end retailer like argos, but you do hope to get treated decently by a store with a good reputation.

phantomnamechanger · 02/06/2012 19:39

MRL - u r veree nortee, tis txt spk, innit.

DesperatelySeekingPomBears · 02/06/2012 19:39

*i had this problem with argos when i ordered some beds

Substandard service is to be expected with a low-end retailer like argos, but you do hope to get treated decently by a store with a good reputation.*

This type of attitude is exactly what the stores expect. Which is sad really as it perpetuates an idea that people who can't afford expensive shops don't deserve to be treated with any respect when it comes to buying goods.

MayaAngelCool · 02/06/2012 19:40

MyRoyal, I hate bad grammar as well. But bad manners are far worse. 'Tis extremely rude and snotty to criticise someone's grammar on a forum, let alone mock it. Hmm

squeakytoy · 02/06/2012 19:42

Not really, it is simply a case of you get what you pay for. If you pay for cheaper goods, (which I have done on many occasions), you do know that the service you get is also very likely to be shite. And Argos certainly live up to that reputation.

PeggyCarter · 02/06/2012 19:42

This reply has been deleted

Message withdrawn at poster's request.

DesperatelySeekingPomBears · 02/06/2012 19:45

I'm not saying you're wrong Squeaky, or that you were implying it was okay, just saying it's sad that retailers seem to think that because they're charging less for something, their level of service should somehow be lower. Anyway, I've found it you kick up enough of a fuss you can get decent service pretty much anywhere Grin

HRHBumpingFuglies · 02/06/2012 20:58

Lentilly don't be a grump Smile

Shutupanddrive · 02/06/2012 21:01

YANBU
lentilly get off your high horse

simperingsally · 02/06/2012 21:05

I know some people do have a bad opinion of argos but i for one love it
I bought a fireplace from there, it had a fault , i complained, they picked it and and delivered a new one two days later.

and yanbu op the store should have at least called you.

HeadfirstForHalos · 02/06/2012 21:07

"They should of rang u, as u could of sold ur sofa

Where to even start with this..........."!

"Ok, what language is it in?"

They should have rang you, as you could have sold your sofa.

It really wasn't difficult to read.

NamesKerry · 02/06/2012 21:09

The snobbery on this thread! Shock

HeadfirstForHalos · 02/06/2012 21:14

I agree, it's mumsnet, not an english lesson Hmm

JamNan · 02/06/2012 21:16

Lentilly
I feel your pain.

tartyflette · 02/06/2012 21:18

Yeah, yeah. But how many of us were thinking along similar lines......Wink

JollyGoodFun · 02/06/2012 21:20

I am currently sitting on a beanbag. Sofa expected delivery date - May 21st. Apparently it left the factory on May 18th and will take 6 weeks to get here. I also received no phone call and found out by calling them. It actually works out okay for us because we still have 3/4 of the living room to paint, but if it runs later than the end of June I'm going to be requesting a reduction in the price. So far we have only paid a (hefty) deposit.

WhiteWidow · 02/06/2012 21:23

Squeaky no matter how 'cheap' a shop is you still deserve the best of service, it's your right as a consumer. Please stop being a snob.

And yes they should have let you know, and I'm sure there's a law where if they can't provide the goods and haven't let you know they have to pay the difference for you to buy elsewhere? Don't quote me on that though, somebody on here will know much better than me x

MyRoyalLentillyness · 02/06/2012 21:23

Well look - if I wanted to read stuff posted in textspeak I'd go find some teenagers forum or bloody Netmums! It's every bit as rude to post like that as it is (allegedly) for me to point it out. That is my opinion and it is unlikely to change.

loobeylou2012 · 02/06/2012 21:25

Once, whilst working for a rather expensive handmade leather furniture shop, my manager forgot to place a sofa order (couldn't be arsed to train me or the other girl working with me in how to do it so she was the only one capable), when the customer rang a month and a half later enquiring as to their product and we worked out what had happened, I was instructed to tell them the leather wasn't currently in stock so it would be taking about a month longer than quoted to produce Shock was horrified, felt so guilty! Am always rather suspicious of furniture waiting times now, unfair I know, but heigh ho!

tittytittyhanghang · 02/06/2012 21:28

*They should of rang u, as u could of sold ur sofa

Where to even start with this...........*

Heres your stick, I have dislodged it for you.

OP, tis very annoying. Complain away, you never know you might get a small discount!

Original poster
Notfuckingpastit1 · 02/06/2012 21:45

I have sent an e-mail today. Not a nasty one, just saying how disappointed I am with them. Just hope I get a reply.

OP posts:
WhiteWidow · 02/06/2012 21:52

It's a shame because they're not a fault really it's the supplier which can't be helped, but they should have let you know. Definelty.