Last year I settled out of court for a substantial sum for workplace bullying and sex discrimination (would have been life-changing for me and enable me to set up own business to escape the fear of ever being in a situation where a boss could grind me down in the same way ever again). However, HMRC, despite having received all the details back in August last year, have still failed to make a decision and I am still waiting to be refunded over 50% of the settlement because it is classed as a termination of employment on grounds of psychiatric injury (they have plenty of GP and psychiatric consultant's letters to back this up) and is therefore not classed as taxable income and I should never have been taxed on it (obv I was taxed on payments like notice period in lieu at source).
The accountants I paid to deal with HMRC on my behalf wrote one letter in August, which HMRC lost and now, due to me having spent a good 8 hours on the phone to HMRC over the past week I now realise that the accountants over the past 9 months have done very little else in pursuing a decision and have been fobbing me off and not even replied to HMRC's requests in October to resend originals. ALso to the extent that when I asked the accountants why they were unable to provide me with case notes of contact with HMRC they had made on my behalf (e.g. notes of telephone conversations they say they have made) they sent me an email saying they had made approx 13 calls on my behalf since November but had stopped making any notes on my file because 'they weren't getting anywhere'. I'm afraid a bit of the old red mist descended at that point and hopped onto my high horse and had a rant about professional negligence, duties of care, neglect of duty etc over the phone to one of the partners. No swearing (can generally contain myself when not on MN) and no nastiness but obviously very angry. I said I would be coming into the office until someone sat down with me face to face and explained what had gone on and that I would like a cheque back for the money I had spent with them this far. He said no one would be free to see me and he would get back to me when someone would. 24 hours later and no call back.
Am thinking of packing a rucksack and a picnic and staging a 1-woman, 1-toddler sit in with DS in reception until someone does see me? AIBU? Is it unreasonable to expect a professional to keep a client's case notes up to date even minimally?
I am now in the position of HMRC saying accountants are lying and accountants saying HMRC are lying. I have had nine months of being fobbed off now I feel. What more can I do?