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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think this guy hasn't done his job

31 replies

FlyingSouth · 28/05/2012 18:28

We have bedbugs. Its crippling our state of mind at the moment.

Over a month ago we contacted a local pest controller who quoted us very cheaply to fumigate the bedrooms, advising us to throw our bed, and that the treatment was very safe and effective. we went with it and he carried out the work.

2 weeks ago we discovered the bugs back. My dh phoned the guy back and he came back and had a quick spray around. He was shocked that they had returned, couldn't understand it, has the whole time been very blase about the whole thing, very reassuring "oh everything will be fine".

Yesterday - they're back. We phoned again and were told we'd get a call today which didn't come. So I phoned a company who claim to specialize jn bedbugs, they have a very impressive website. I was talking to them for half an hour, seemed incredibly knowledgeable, and actually were dissuading me from spending my money with them as they weren't local. gave me advice, which conflicted somewhat to first guy(in that he should have offered at least 2 treatments, shouldnt have advised us to ditch our bed, that only 6% of cases are eliminated with one treatment etc)

Anyway my dh phoned back the original and questioned this, in a non accusatory way. He became completely angry and defensive and basically said "well go with these guys if you think they're so great and don't pay our fee- we won't come bAck" dh and I were flabbergasted, we were only asking questions! Left completely clueless we've contacted a 3rd company locally this time, and explained our dilemma,he thinks the initial job wasn't thorough enough.

So aibu to think the first guy hasn't done a proper job? Do we take him at his word and not have him back and not pay his fee and start again (at what will be an incredible expense both financially and time wise to us)? Do we ring back and grovel and ask him to come back to respray (as he had suggested)? Dh thinks we should go with the latter, doesn't want to upset him and wants him to finish the job. I'm not sure I trust him now.

OP posts:
StepOutOfSpring · 30/05/2012 21:04

Nuisance about the first guy, but sounds like you're well rid, especially with that attitude! Hope it gets sorted out soon.

omletta · 30/05/2012 21:16

Just wanted to say that I really feel for you. I thought at one time that we had them, we didn't it was my imagination, but nonetheless it was horrid and I lost a lot of sleep.
Hope you get it sorted fast now.

HmmThinkingAboutIt · 30/05/2012 21:40

My Dad is a Pest Controller (he's a member and leadership role in the BPCA and is very respected in the trade). I've grown up knowing the trade (far too well) and did some time working my summers in it.

They are being completely correct when they say bed bugs are very, very difficult to get rid of and that ideally, you should throw everything away. That includes the head board if you have a solid one or a fabric one as they hide in it and behind it. They can also be in your clothes and in the carpet too. They are a total nightmare to get rid of.

Hotels that get an infestation often end up having to do a refurbishment to properly eliminate the problem effectively.

So, I'm surprised to hear of anyone saying that they were surprised they came back after one treatment as its very common.

I'm happy to check directly with my Dad if you want, on whats the best thing to do, but it sounds like 1st guy was wrong in saying one treatment was normal, but the 2nd company was also wrong in saying he shouldn't have advised you to ditch the bed.

PM me if you want, though it'll probably be tomorrow evening now before I can get hold of him.

FlyingSouth · 30/05/2012 22:23

Hmm I would really appreciate that, thank you, I will pm you in the morning, my contacts are drying out and my brain hurts right now :)

I should clarify, second guy said that the bed should have been disposed of correctly, ideally encapsulated, so that we didn't spread them around. We didn't have a headboard thankfully, and threw away the furniture that was next to the bed.

I tell you, it makes me never want to stay in a hotel again Shock

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AreWeHavingFunYet · 31/05/2012 11:24

Stay out of New York, it's rife with them. Apparently they are so bad there on the subway and on public benches that you don't even need to go into a hotel to pick them up and start an infestation Shock

Puts me off second hand furniture too.

FlyingSouth · 31/05/2012 16:03

I had to explain to the lady at the recycling centre why bed bugs was a reason NOT to resell the furniture we dumped Hmm

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