Consumer law

[madasa]

Hi
I know this is really trivial in the scheme of things but could use some advice before I make up my mind if to take things further.

I need a new laptop power lead/adapter. My laptop is a Toshiba and I decided that I would pay the extra to get a genuine Toshiba lead rather than a compatible one.

Compatible ones were about £12-£13.....i paid £26 for a Toshiba one....or so I thought.

Arrived today and is a Delta. Yes it's apparently compatible with my laptop but I could have bought this for £12-£13 from numerous websites including Amazon.

The site I bought it from has it listed as a Toshiba...nowhere does it say 'compatible with' as the other sites do. The blurb with it even says 'to ensure your Toshiba adapter works correctly blah blah blah'

I rang to complain and was told I could have a refund but surely this is misleading?

The woman I spoke to was very rude. I have since had an e-mail to say that the director of the company has tried to call me.

Does anybody know if this is allowed? Have I missed something?

Thank you

they have to supply what they describe - as far as i understand it. if its a grey area its all around 'what a reasonable man' would expect. so if you bought a big cake and it came and you thought it was tiny, it would depend on what most people thought was a big cake. i also think under the distance selling regs they have to give you a refund within a certain period of time and refund the delivery costs. but its a while since i've done law. suggest googling sale of good act.