To want Richmond upon Thames social services to justify their appalling treatment of my dying Mum

[Islandlady]

My lovely Mum died last night at 8pm, I got a call on Friday from my Dad to say come over (I live on the IOW) as Mum was dying - got there at 5pm.

My dad was in a state and frantic, Mum was at home and reliant on Nursing Staff and Carers coming in, she was supposed to have someone coming in at 3pm to wash her and change her (doubly incontenent poor old soul), no-one turned up, when dad rang the agency he was told that a social worker from RUT had told the agency that Mum was already dead so all support including Nursing, caring and a delivery of drugs that was due was immediatly cancelled, my dad had been on the phone for an hour trying to sort it out.

Why did some bloody SS take it upon herself to do this without at least checking her information was correct.

A phone call will be made on Monday but I doubt that we will find out the truth, someone will be too busy protecting their own arse to admit they havent protected an elderly dying lady.

I would like to take this further but will be led by what my dad wants

I am so sorry for your loss.

Your dad has 12 months to make a complaint I think. Like Birds I recommend contacting your MP. I used to work for a body that dealt with medical complaints pre-PALS and our bosses would tell us to bring anything raised by an MP to the top of the pile. It might still be the same.

I would also say try drafting and re-drafting your complaint. I have recently had to lodge a complaint about something that is nowhere near as tragic or upsetting as this and I found I managed to get my 2 pages of A4 ranting down to a paragraph over a week. SS cocked up so the facts will speak for themselves. Your dad can take as long as he needs to get to the place where he can do this.