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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed by the Post Office's manger repeated comments?

44 replies

Dancergirl · 18/05/2012 22:23

I do a lot of online clothes shopping and this invariably means sending back a lot of returns.

At my local Post Office I am often served by a man who's the manager. EVERY time I go in with a returns parcel he says (in a whinging voice), 'more rubbish going back'.

Yesterday it was 'first thing in the morning, more rubbish going back', going on about Boden's financial difficulties, asking me if I'd bought more etc.

FFS, I just want to return my parcel without this running commentary on my shopping habits.

I know it's only a small thing and I should lighten up but it annoys me.

OP posts:
Robyn33 · 18/05/2012 23:57

None of his business and all that but Does he have a point? Are you a bit obsessive with your shopping? Are you really bothered because he has hit a raw nerve, because you already know that?

boomting · 19/05/2012 00:22

The running commentary really isn't necessary. I get something similar from the man who always seems to be on reception when I go and collect my post / need something else. Horrifically grumpy, too!

vintagewarrior · 19/05/2012 11:59

Really annoying! Sometimes my post office are rude and impatient as I want to send ten parcels, (I work from home) well forgive me, but I thought this was a POST OFFICE - you know for POSTING THINGS!!

DesperatelySeekingSedatives · 19/05/2012 12:12

YANBU I don't mind chitchat but this man is being rude. You may want to point out that if it weren't for people like yourself sending mail through the post office he'd be out a job and experiencing some pretty dire financial difficulties himself.

Knob (him obviously, not you OP).

TeWiDoesTheHulaInHawaii · 19/05/2012 12:20

I like the rubbish line Grin

But that 'keeps you in a job' thing is a vile smug thing to say.

FreudianSlipper · 19/05/2012 12:30

i really can not see why it bothers you

its just idle very crap chitchat nothing more

CogitoErgoSometimes · 19/05/2012 12:40

YANBU... it's pretty bad customer service to make withering remarks to customers. I've had something similar at our local PO and I don't know, maybe it's sitting behind a glass screen with a sign saying 'we do not tolerate abusive behaviour' that makes them think they can say what they like and we're supposed to take it on the chin? Hmm

VonHerrBurton · 19/05/2012 12:40

Oh God, OP I truly sympathise, and totally get you!

The nosey old fucker man at our little local PO down the road is similar. I do a lot of Ebaying, selling mainly. I do a whole load at a time which necessitates bulk posting. I guess it's maybe every three months or so, I will turn up with arm loads of parcels to post all over the place. Every bloody time I get 'let me guess, Ebay!' Me: 'no flies on you' him: 'sold all your old rubbish again - don't know why people buy other people's rubbish' tutting and shaking his head. I just pay the extortionate postage fee and leave, thinking what a rude fucker he is.

Go into another PO now as I just can't stand the same lines every visit. They just smile, take it off me a post the stuff, which, btw, is NOT rubbish!!!!

...and breathe...

NameChangeaGoGo · 19/05/2012 13:04

YANBU. The DHL guy round here always moans when I send stuff back, and it really puts me off ordering now as he's such a miserable bugger.

BikeRunSki · 19/05/2012 13:13

I have stopped using my local PO/ village stores because the owner is so consistently rude to me. He had told me several times I am not welcome and moans when I bring in parcels. Annoying as it is only about 200m away, but when DS, DD and I all left in tears one day, that was enough.

BikeRunSki · 19/05/2012 13:14

My postman on the other hand is lovely.

crazyspaniel · 19/05/2012 13:15

The higher Gift Aid prices for entry tickets always confuses me. When I sign up to make a monthly donation to a charity, or if I sponsor someone through Just Giving, I tick or sign something to say I am a taxpayer, and the charity claims an additional % from the Treasury. Yet, when I pay for a ticket to an exhibition or stately home, I have to pay extra to gift aid my donation. I'm probably being thick, but I don't understand why that is. Can anyone explain?

VonHerrBurton · 19/05/2012 13:25

Really Bike?? That's bloody awful! What happened? x

DesperatelySeekingSedatives · 19/05/2012 13:44

It might be smug to point out that it keeps the guy in a job but it's also true. Hypothetically if he spoke to all his customers like he speaks to the OP and all of them voted with their feet and didn't use his post office anymore he really would be out of a job.

TeWiDoesTheHulaInHawaii · 19/05/2012 14:09

It doesn't matter if it's true or not, it's still really rude, and there's no need to stoop to that level.

Making a joke is the best way to let him know he's crossing the line with pissing him or anyone else off - being rude is just going to make him think you are a twat and not solve the problem.

Dancergirl · 19/05/2012 23:03

vonnhurrburton - maybe it's the same bloke??

OP posts:
QuintessentialShadows · 19/05/2012 23:06

Just laugh it off and say "yeah, I know, people like me help the economy, and keep postmen in their jobs" and smile brightly.

DesperatelySeekingSedatives · 19/05/2012 23:09

If someone is so dense as to talk to a paying a customer like that then yeah I'd "stoop to that level".

I've worked in retail for 10 years and would never begrudge customers using whatever service I'm providing. That's just mental Grin

BikeRunSki · 19/05/2012 23:24

Basically, I work for a large organisation who he has fallen out with, so, childishly, he doesn't like me and sets out to nake my life difficult. The first time he told me I wasn't welcome was about 5 years ago when my employer needed access to so me land at the back of his shop, which he denied us. He was not nice about it and u didn't return for 14 months until I had a wee baby and needed milk. Then an incident with knocking over some boxes, in aisle with pram (they were full of crispsnothing got broken), then another pram related incident, then he moaned that I was posting a lot of parcels (eBay clear out) and always wanted a proof of posting (this is part of the po service no?) and started ranting at me, then DS ( by now he's 3) for touching (not moving) something on a shelf. I'd had bad night with DD (about 4 months at time) and v tired. It all got a bit out if hand and we all left in tears. Have not been in since, about three months.

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