(I have totally forgotten my user name, hence having to register. Not posted much, but am SO annoyed over this I want to RARRRR it on here)
After much selling of stuff, saving up, and then deliberating over climbing frames, we ordered one last week from TP Toys. Yes, it was stupidly expensive really, but we spent nearly £600 on a lovely wooden one. We ordered it last week on purpose so that we would have the long weekend to try and put it together. We have no friends / family local to use to help with childcare or help us put it together so we knew we'd need the long weekend.
After waiting in all day friday it finally came at 5.15pm friday.. while it was chucking it down with rain, my DH was just walking in from work, and two small DS (3.5 and 15months) were kicking off from having been stuck in all day.
Come Saturday morning, DH starts sorting everything out and we are missing two boxes - one of which is very vital to putting it together. But TP toys are open on a saturday, and being a bank holiday weekend it was today before we could contact them. Having wasted the one totally free weekend we have for weeks.
I rang them this morning and I don't think they could have been less interested. First it was our fault as we had signed for the items (no where did it tell us how many boxes to expect - so it wasn't till we started opening it that we found out). Then it was the delivery companies fault - they admitted having lost one of the parcels. Then, well, they'd redeliver but won't refund delivery charge as it wasn't their fault and they were being SO kind to us redelivering missing items.
At no point did anyone say sorry, or "how can we fix this". One woman offered a cheap red book case they were giving away free with orders a couple of weeks ago - but I wanted a climbing frame up and usable, not a sodding red bookcase which would be something else to clutter up the kids rooms.
Finally a supervisor called me back, but I was already so angry and dissapointed I didn't care. She has refunded me shipping, but "there is nothing else they can do". They have refunded me less than 1% of the whole order.. after a wasted 4 days (we cancelled all weekend plans to be able to spend the time putting the climbing frame together).
I know there is nothing I can do. But I just want to warn everyone that customer service at TP is close to none existent. They don't care about the customer it seems. If I could have been bothered, I would have insisted they collect the whole damned thing and take it back.