To want there to be a new circle of hell created especially for Hotpoint?

[BupcakesandCunting]

Because they are bloody muppets and I hate them.

We bought one of their shitty washer/dryers in 2009 and basically it has broken down, on average, about three times per year ever since. As the repairs were costing £40-£50 a pop, we took out a repair cover plan with Hotpoint to cover us for a year at £60 for 12 months. I asked them after the umpteenth time it broke to just give me a new machine and they were like "urrrr NO"

It's broken down again. The repair man was supposed to be here between 9 and 11. It is now 11.04. I need to go out and do stuff. Does he think I live my life around the times that repairmen arbitrarily decide is the time they are going to turn up? I bet he will be sullen and unapologetic when he does turn up.

I hate them. HATE THEM.

I hope they turn up soon. I lost a whole day to them a couple of months ago because the date they were supposed to get here and the date that was on their system was out by a week!
Luckily though -my washer/dryer could not be repaired however we upgraded to a new washing machine and I will never by a washer/dryer ever again!!

I actually managed to get a new machine off them a couple of months ago. You need to speak to the customer complaints bit (can't remember what it's called) and they can attempt to make a claim on your behalf. Or you can call donesticgeneral yourself to claim. They refused my first claim but did agree that if there was another failur then they would replace it. I called them out tge week before and he agreed it needed a new part so I got my machine.

Agree and they ask you to pay for parking. I live on a street with no parking apart from unloading and they wanted me to get them a permit at £40 a pop. To fix the oven that was in guarantee that broke down on xmas day. I told them where to stick it. Do they want me to buy the repairman lunch as well?

I am in exactly the same siuation with a 2009 washer dryer - repair man due 1400 - 1600. If he's not here I'll go mental!

I've paid £120 for the privilege. I refuse to pay £12 a month on principal. Also if I need a replacement I'm making damn sure its not a hotpoint.

I HATE THEM TOO!

Bupcakes mine is the same. When the repair man turns up, he wants to clean the sensors. The last time the repair man came out, he did this and it's run for 4 whole months without breaking down!

We did spend rather a lot of money on a 5yr warranty though, but believe me, it's paid for itself because since we bought it in 2009, they have been to repair it 11 times. I kid you not.

I will NEVER buy hotpoint again.

The man who fixed out Hotpoint washing machine 7 years ago said that he sees a lot of them. We asked him what brands he never sees, and he said Bosch and Miele, so we've had a Bosch one ever since without problems

I want one of those massive Bosch ones :)

Ah yes, the hell that is hotpoint. I once waited in from 8 am til 6pm waiting for the repairman . Several times throughout the day I rang their 'customer services' to try and pin them down to a time. They couldn't (more likely wouldnt) help. What time do you think they turned up?

Yep. 5.55pm. I'd waited in all day- luckily this was pre dcs! The icing on the cake though was that when he did finally turn up, he didn't have the right part so couldnt fix the piece of crap anyway.

I now avoid Hoover and Hotpoint like the plague.

I saw the Hotpoint repair man so regularly when I had a washer dryer my husband thought I was having a fling with him!

I loathe my Beko! It's only a washing machine, not a combi machine but it's useless.

Currently saving for a Miele or a John Lewis own brand for when the current annual repair plan runs out. I'll never buy a Beko product again.

How funny I specifically logged on about this. We have been waiting for 6 weeks for the new part to our washing machine (SIX weeks of handwashibg and launderettes we can't afford). Today they gave me a slot of 8-6. That's 8 AM til 6 PM .. Like I haven't given enough of my life already to these f**kers