I have a NEXT account and make my payments through 'faster payments' on telephone banking with the Bank of Scotland. Since January NEXT haven't received the payments made. The bank insist they were sent.
NEXT have given the impression they think I am lying about making the payments. I was asked to fax my statements which I did. They said they didn't receive them despite me getting a fax receipt.
I faxed them again on Friday, with the receipt from the original fax, and a supervisor assured me he had them and the account would be sorted out within 2-3 days.
I phoned again this afternoon to check what is going on. Nothing. No notes to say anything has been actioned. Apparently the admin team, who are dealing with it, finish work at 4 so I can't speak with them.
Meanwhile, despite the constant phoning and faxing from my end, the account has been passed to a debt collection agency and arrears recorded on my credit file. This is after a person in collections told me NEXT are having difficulty with 'faster payments'.
I feel like I'm getting the bums rush every time I phone and nothing happens. I'm 5 months pregnant and feeling like I could burst into tears with my frustration at the situation.
To make matters worse, we are applying for a housing tenancy and the agents use the same credit reference organisation as NEXT. We are so not getting this house. Sob!