We are having a birthday party this afternoon with about 16 guests. I placed a massive order on Ocado for delivery last night, consisting of about £40 wine, £40 household stuff and nappies, and £80 food. What was delivered was a complete shambles. Wine and household were fine, but with the food, we had:
3 packs of cupcakes, each of them damaged
2 cheeses missing
Damaged pack of biscuits
4 packs of tapas missing
Random food we hadn't ordered packed in our bags, eg rice and other cheeses. We gave this back to the driver.
The total figure for damaged or missing food was £27. That's one third of our food order! I called Ocado last night, they will obviously refund us the £27, but they did no offer any compensation. I would have thought maybe they would knock a fiver or tenner off our bill in order to keep our business? I am annoyed as I now have to run around in the shops this morning in the effing rain with a toddler and a baby for replacement food instead of getting ready.
AIBU to think this was really bad service from Ocado and some compensation was in order? A miss rate of 33% on food is really high, no? I don't know if we will keep on using them - I like their range, but the delivery service really lets down.