To complain about this?

[The3Bears]

Not going to go into too much detail but last summer a girl and her daughter moved next door to us into a rented house, The same week she moved in there was a massive house party in the back garden til 4 am. I was annoyed but let it go, it's happened about 5 more times since then aswell as near enough every weekend being woken at 5 am to a taxi outside and girls a boys getting out and being sick on our front! and just generally p about on the front.

I have never once complained even though my mother urged me to, but then this sunday were all woken at 5am to some boy banging on next doors house for 2 hours, throwing things outside and trying to pinch dps bike so we ring police. In the end the boy had kicked down girls door, police go in and try to wake girl but shes so out of it she didnt even wake to any of the noise.
We have police urging us to ring next time anything happens there, so today I rang agency that the house was up with and am responded with 'oh im very supprised by this and i'll speak to the girl'

Aibu to expect a little more than this, the woman I spoke to was very much on the girls side and not at all sympathetic with us and its left me fuming we live in a rented accomodation and if we were like this im pretty sure we would have been kicked out. Not really sure what to do next but want to know if im being unreasonable?

I would complain. Keep a diary of events and phone the non-emergency police number if it's kicking off at 4am. It's not reasonable behaviour.

Well to be fair, if the agency had no idea about it then they're going to be surprised aren't they?

If I were you, I'd keep complaining to your neighbour, the Police and the Agency.

i think YABU to expect the agents and such to jump up and act immediately as this is the first time you've said anything - they aren't to know the history if you haven't told them

YANBU to want some action, you need to keep a diary and report ALL nuisance noise from now on

I will keep a diary now and ring non emergency police number now everytime something happens it's just left me so angry.

She said she was suprised as it was just the girl and her daughter in the house

Try to get an anti social behaviour diary - I think you get them from the council. You can log each incident and each crime ref no from the police so you have evidence about the behaviour that can't be brushed off.
I lived next to really anti social behaviour for two years so you have my sympathy. They were council tenants and the council were useless.

Well I just expected them to issue a warning or inform the landlord, not just talk to her I really dont see how thats going to help and if anything now I just expect more trouble from her.

Thank you sofaking I will ring council and ask about this, its just so frustrating as I am the only one on the street that compained even though other neighbours have said how terrible it is, I might just knock on other neighbours doors with number to report if it happens again as im sure more complaints are better than 1.

if you check your council website there will be a designated team for both anti social behaviour & noise control. there will also be special in & out of hours numbers to call. This team have plenty of authority in these cases & can issue fines & notices to tennants (council & private) about these issues.

I had similar problems where I live. I Called this team from a number I got from my council website & they were very good, They took it very seriously & got things sorted.

sofaking is right about the diary from your local council.

good luck x

Gosh, wow, YANBU.

I am a landlord and if my tenants behaved like this I would be up the wall and they would be O.U.T. What they are doing is likely breaching the terms of the tenancy agreement (usually has something in it to cover "anti social behaviour" or the like).

I am astonished by the attitude of the agency. They usually have zero tolerance for this sort of thing- if my agency did this I would be furious and take my business elsewhere. Maybe they are making "no comment" or they might have been taken by surprise and you might have got a junior member of staff.. until they know the facts properly. Get other neighbours who have been affected and are prepared to speak to them/or the council too as you said- always best in numbers.

If you can get some mobile phone footage then all the better. I would speak to council and police as others have said. Have a word with your own landlord who might like to take it up. I would if my tenants complained to me about a neighbouring house as it affects MY property (although someone else is living there) I want my tenants to enjoy my lovely house! They might "have a word" with the other agents. This kind of thing is a small world (particularly if in a small town).

I would ring the agency everytime something kicks off and the non emergency police.
i would also write or e mail the agency and keep a diary.

Keep a diary and keep complaining.

The agency will have to speak to her about it too as sometimes people make malicious complaints for reasons best known to themselves (we've got someone here that does that) so often agencies will want to speak to all concerned before taking further action.

If they have houses and children don't you mean men and women rather than boys and girls?

If you haven't said anything to anyone or complained before, of course they are surprised!

Well I just expected them to issue a warning or inform the landlord, not just talk to her I really dont see how thats going to help and if anything now I just expect more trouble from her

Try to see it from the agency's point of view here.

They get one phone call from one neighbour accusing her of things and without being sent any proof, they're supposed to issue a warning?

Thankfully that's not how it works...otherwise everyone would be living in fear of farting too loud.