Oh oh oh. South West Water, how many times have I asked you, told you. My husband has died. Every detail of the account is the same, except for the name. Just change his name to mine on the account and direct debit etc. You managed to readdress it all to the executor of Mr Party (that's me, me me!) and take the money from the bank account which hasn't changed except to my sole name So why can't you just change the name to mine. I don't want to open a new account, check readings, fill in forms. I have been filling in forms for months to get money, I don't need to do any more forms in to pay it out. Someone wrote the procedures you keep quoting to me. Let them unwrite them. Bereavement is shit enough anyhow, and not getting any better. It wouldn't take much from you to remove just a miniscule bit of the burden from a widow with a baby and a small child. Please!
Please widows all, help me identify the beaurocracy that simply doesn't help, and let's make the culprits review their 'procedures' to be a little more customer friendly.
Well, I know that we are so lucky in this country to have freshwater on tap, compared to many other countries where there isn't - so now I feel guilty too.
Anyone fromutilities companies reading this. Please get onto someone to make the necessary changes Please.