ok so...
i make cakes as a hobby and only charge for materials and maybe another £10 on top. i had an order request in november from a girl who works with my sister and she kept changing her mind on what she wanted. she wanted her cake for todays date.
i sent her a message in febuary confirming details and she sent me a picture of a cake she had seen and said she wanted this one (lilac icing, 1 tier with 24 cupcakes) i told her this would be £65 as materials for what she wanted amounted to around £55 factoring in electric to bake and petrol to run around buying things and she agreed to this price and wanted to pay there and then.
i made the cake, spent 2 days (evenings after work) baking and decorating it to how she has asked going from the pic she sent and put my own take on it (it really does look nice too)
she asked for a pic this morning before i was taking it to her house (15 miles away) this afternoon and she says she doesnt like it, the lilac is not the colour she wanted, she wants pink and she wants a 3 tier pink icing...nothing AT ALL like the sample pic she sent me...
i then received a call from her dad who proceeded to threaten me and said either i give a full refund with compensation or he will "sort you out, im warning you" (his exact words) and then sue me for the refund
at this stage i had already offered a 50% refund but said i was not willing to refund the full amount just because she had changed her mind. alot of the original messages between myself and the girl had been via my facebook cake profile page and due to issues with FB i cant see the original messages (hate FB!) and messages were relayed between my sister and the girl and myself as she wouldnt contact me (mobile phone) herself...
so i suppose what im asking is, given the above info, if you were me, what would you do and AIBU to say no to giving a full refund?
TIA and sorry about the long message on such a petty issue as cake...