to make a formal complaint about community midwife

[kiki22]

I'm thinking about making a complaint about my after care for a few reasons

1- I told midwife i thought i had an infection in my stitches she said no after a week of me saying i'm sure i have one she took a swab and i had 2 infections
2 - I told her i also thought DS had an infection in his eye as it was so gunky she said it's fine but after she found out i had the infections she tested him and he did have one.
3 - told her my stitches were unusually sore and i didn't think they were healing well she said they were healing fine went to the doctor one took and he confirmed it had not healed well at all and there was a huge gap about 1cm from the start of the cut. doc couldn't believe MW didn't say anything as if not healed it would have to be redone.
4 - I thought the formula i was using gave DS an upset tummy told her symptoms she brushed it off as being a paranoid mum but turns out i was right and he is lactose intolerant

I just feel like she didn't listen to me and both me and DS have suffered for it luckily i am a confident person so i questioned and pushed it i also have my mum and gran to give me opinions and advice but someone with no family support or someone less mouthy confident may have took her word against there own judgment should i make a complaint and hopefully she may take more notice of mums instincts in future? Or just accept thats how the NHS is?

Make the complaint if it is what you want to do. If you think she routinely dismisses concerns then probably best. It is never unreasonable to make a fair, calm complaint about bad service.

Of course you're not,'but I'm pretty sure you know that already.

You should complain. Someone less confident than you will take her word for it

Yes, do put in a complain. The lady might get offered some training, which she clearly needs.

I would complain. Good luck with the infection,I had infected cs incision & was in hospital for a week & had district nurse visits daily for quite a while.
When I told everyone I felt so unwell I had a lot of 'you've just had a baby,of course you don't feel great!'
Do take care of yourself & the baby.

I think you certainly should complain. Find out who the director of midwifery is via Pals and copy it to your GP. Those "little" infections could have quickly become much more serious. The midwife needs additional training and possibly more supervision. She certainly sounds as though she needs to be pulled out of the community for a while to ensure she is following the proper protocols and best practice.

IME complaints are just a waste of time but go ahead as you and your baby have been let down.

Please do complain if you have the energy to. Then hopefully thing will gradually change. I was not able to muster the mental resource /emotional resource to complain about problems with my community midwife . I imagine that many Mums are too overwhelmed to complain and so services will never improve.

That's alot of misdiagnosing. Why didn't you stop going to her for advice after the first 2 incidents? I would complain.

My MW told me my baby was small because of the way he was lying...I started telling her at 28 weeks that the baby was small, but she kept fobbing me off. My baby was born small for dates and we ended up staying in hospital for about 5 days until his weight increased. Stupid cow.