To think a garage should fix not create problems..

[vix1980]

yesterday dropped my car of for a service at 8am, all was fine either the car just a service needed, garage man says will be ready around dinner time, dinner time comes and goes and so i ring up to see when to collect it, he tells me they're nearly done just taking it for a road test, call back in 15 mins.

half an hour later they call back and it goes like this..
Garage man: er what exactly did you bring the car in for this morning, what was the problem with it.
Me: Nothing at all, just a service, usual bog standard service, why?
GM: Oh so does it usually cut out at 60mph
Me: No and it better not now either
GM: Right ok we'll sort it out then.
me: (general panic) are you sure you've got the right car? there was nothing wrong at all with it so anything that is has been caused by you and i want it fixing and back today
gm: .......................line was already dead!

so go to pick it up a few hours later, they had put a faulty oil filter in and took it out broken for a drive, causing what i now know to be a crack in my exhaust (he baffled me saying there was a crack in the manifold), got 200 feet down the road and the fumes started pouring in, they were closed by now so couldnt go back and was crying when i went to pick dp up.

I'm nearly 6 months pregnant and surely shouldn't be expected to sit in a car breathing in fumes caused by nobs in a garage. DP has now taken it back this morning as im too stressed, thing is hes the most gentlest person i know and wont give them hassle, whereas i'm full of fighting hormones at the moment and am dying for a release. This garage man would have been it but i've been banned from going, don't know which i'm more upset about!

YANBU. Ever used this garage before?

Yes i have, with the past 3 cars i have had always took it there and never had anything like this before with them, the same old fella who usually does my car did it too so it wasn't even someone new, i am just so angry im having to take my frustration out by stroking the cats really hard (which luckily they love!)

So, you're a good longterm customer, the best sort, and they've bogged it up. The least they can do is replace your exhaust and anything else the oil filter's damaged at their own expense and as fast as possible, and they better not charge you for the service either. If DP comes back without these things organised, start the rude letter writing process.

Oh that's horrid. There's a garage local to here that breaks doors . Loads of people have taken their cars in for MOT and have had a previously fine car back with a bloody broken door! Always passenger front seat door, too...

Dp is now staging a sit in till they fix it!

they had a look at it and told him its now not the exhaust but a broken oil filter (why do bleeding cars have so many filters, i have no idea what they all do). why they didn't see this yesterday considering they had it for the entire day messing about and breaking things. they're still insisting its not their fault though, so hes now waiting for the manager.I really want to be there right now!

Who would i write the letter to though.... i dont think they're the type to stage a reply to be honest, thinking of writing to local paper perhaps..

YANBU, give them hell!

You have my full sympathies. I once had an accident (which was my fault but that's beside the point) and my insurance company made me use a specific garage for the repair. When it was fixed I picked it up thinking it would be fine, as you do, but they hadn't put any oil in it. So after two weeks it conked out with a completely ruined engine. Neither the garage nor the insurance company would accept any responsibility for it, as apparently it was my responsibility to check the oil, and I ended up having to buy a new car as that one was written off.

It still gives me rage six years later.

Dont get me started on this my car has to go to this one garage and it bloody breaks down every 3-6months! Always something they have "fixed" or they cannot find a problem!

IUSE it if your job to check the car daily for Oil,Water,Screen wash, Petrol, Horn and Tire Pressure to ensure the car is safe to drive, Im pretty sure its mentioned in getting your Licence.

Well DP just called back (hes been there the whole morning while they sort this out poor thing), its going to cost £200 for a new fuel injection, not a fuel filter as they first thought (or second thought, they first told me it was the garage) beginning to think behind the scenes there are 3 monkeys banging hammers on the cars so you think its a real garage.

Hes now saying he wants them to give him a cheque so he can go elsewhere to get it done as he wouldnt trust them with (and i quote) "a rotten banana".

Obviously he'd just eaten the pack lunch id made him hat did indeed contain a banana past its best.

meanwhile, ive been allowed my rant to the man who dared to answer the phone at united utilities and tell me that after 3 months of going back and forth i was now too late to have my water metre turned off! but that's another story and i did win that one!