to think this charity membership dept is showing unexampled stupidity?

[RevoltingPeasant]

Charity email circular message arrives in my inbox: 'Dear Mr Smith, Thank you for your support of xx charity...' etc.

Weird. I am not a man. I am not called Mr Smith.

Email them back saying so.

Charity membership department's response: 'Please tell us your full name so that we can locate your membership record.'

Well, it's affixed to the bottom of my email, but okay: 'My full name is Revolting Peasant'.

Charity membership dept: 'Thank you for updating your email address, Ms Peasant.'

Er, no - email them back: 'You have the correct email address - you were emailing it in the first place - the problem is you keep calling me Mr Smith!'

Charity membership dept: 'Thank you for your email. We have now changed the title in your records to Ms' [which it was in the first place]

Me at total failure to comprehend very simple point.

It is the National Trust. They are enormous and produce glossy brochures and stuff. AIBU to think they should employ people with more intelligence than gerbils who can answer basic frickin' customer enquiries??

You're not paying £80 for customer service though are you, you're paying towards a CHARITY ('s crappy customer service)

Also if all your bills were actually addressed to Revolting Peasant I think that would be novel, v v v funny and you should do it. And post pictures!

YANBU at all. I've worked in charities for a while, and some charities are absolutely rubbish at the basics.

I once wrote to a charity because I was concerned about their admin (they'd made loads of silly mistakes). I said that, if they wrote back and reassured me that my donation would be spent wisely and their processes were robust, that I'd give them a monthly donation.

They sent me a misaddressed form reply which didn't address my letter. I will never give to them again.

When I saw your thread I just KNEW it was the National Trust! They totally messed up when we bought a life membership for my eldest daughter (present from her late Great Grandma) - sent out about 3 different cards, all in different names, one was a pensioners membership. Chaos !