to not believe that the cheque from this well known insurance company got lost in the post.

[bumbleymummy]

Perhaps a bit of a conspiracy theory but it just seems a bit too convenient imo. They've been dealing with a claim for my horse for over 6 months now and there have been delays every single step of the way - sending me out the wrong forms - twice!, not receiving documents from me/the vet/others so they had to be sent again, all correspondence taking over a week to arrive from them etc.

Well it was all apparently sorted out back at the start of January (after a 2nd copy of a document had to be faxed through!) and I was told that the cheque has been printed. This was over 2 weeks ago. I have received other correspondence from them since then about renewing my policy but no cheque. When I rang them about it I was told to allow 8-10 working days. Since then I have received even more information from them about renewing my policy but still no cheque. I'm not sure why certain letters travel faster from them than others are expected to but apparently they do!

In any case, it's now the 13th working day and there is still no cheque. The girl I spoke to yesterday has said that it must be lost and they can reissue it - so another 2 weeks wait and another 3-5 working days after that for it to clear. I'm just so fed up with the whole thing. AIBU to think that they probably didn't send the thing in the first place because they hate paying out!

YANBU. I'd be asking them to forget postage and instead to deposit the cash straight in your account. Which insurance company is it?

Apparently they can't do that.

It's Petplan Equine.

It sounds a bit crap but I would say that in big organisations the person on the phone rarely has a direct relationship with the cheque. They put in an order for a cheque to be issued, and then it has to be approved, and then printed, then checked, put in an envelope, and posted out 2nd class (usually) from a post room staffed by people who don't have much urgency about them.

If it was sent out at the end of the month, I would be tempted to wait until it would have arrived by 2nd class post - 4th Feb? - before asking for a re-issue.

It's shoddy service, though.

I work in an insurance company and used to do the kind of retail claims your dealing with. Accounts and the post room operate in a completely different plane of existence to the rest of us. It drives the claim handlers as insane as it does you.

I was told the cheque had been printed on 12/13th January so even allowing a couple of days for it to get posted out and allowing a few extra days for second class delivery it's a bit overdue isn't it?