TO WANT MY MONEY OR MY GOODS - LAURA ASHLEY

[sabas]

Laura Ashley's ridiculous policy on the expiry of refund cards.Any refund card provided by Laura Ashley expires 28 days after it is issued and they DO NOT inform customers of this in the store that I shopped at.

Bacically i bough wallpaper to the value of £50 for my son's bedroom. When the painter saw the paper he recommended that I return it as he said it was basically rubbish as it was so thin. By this time more than 28 days had elapsed so I couldnt get a refund but was offered a refund card. It was not mentioned by the assistant that this card expired in 28 days. The card does state this i have now discovered but it is in teeny writing at the back.

I went to use the card today at another store and the manager there was so rude and basically told me that it was tough. there so called customer relations team were no help either, telling me ive lost my money and its not their problem and when I asked if I could at least get my goods back I was told "no".

I wouldnt be bothered if the card was years old but to my knowledge no other shops have such a unfair policy on refund cards/credit notes and I wasn't told about it.

I have basically lost my monry and the goods, something that I can ill afford. I am raging at the unfairness of it! Would it really kill them to let me use the cards, and apparently if i go and give them the cards and walk out with my original goods it is theft!!

This thread made me laugh. You lot haven't go a clue! You are all wrong. Legally, unless something is faulty LA do not have to refund you. However, as a good will gesture they have a 28 day returns policy whereby you can get a refund within this time. If you lose your receipt or return something after the 28 days then you get a so-called refund card. This means that you can use it to buy something after this time for a further 28 days. It is rare for retailers to offer refunds over and above 28 days so I think it's really good. I can't believe you would be complaining about it! If it bothers you that much then read your receipt before trying to return something! The only reason you get a refund card in the first place is because you haven't agreed to their T&Cs and either returned it late or you've lost your reciept. Your fault, not theirs. And, it's not against the law! Try reading about retail law before commenting on something you clearly know nothing about. I'm sure LA will be glad to be rid of you!

mda07hmr No, you are wrong.

Yes, a retailler isn't obliged to offer a refund. In that case the customer is still in posession of the item. In THIS case the customer is neither in posession of a refund OR the goods. Perhaps you should read things thoroughly also. Do you work for Laura Ashley?

OP This has definitely made me resolve never to shop there, online or otherwise. Good luck.

Laura Ashley This is terrible customer service, Expect to lose an awful lot of customers. Shameful.

Just realised this is an old thread.

Nonetheless, my posts stands!