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AIBU?

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To refuse to give the apartment owner more money ?

7 replies

plantarflexion · 11/01/2012 11:53

Yesterday I booked an apartment in Croatia using an international booking agency , HostelTraveler.com . I was given confirmation of the reservation , a deposit was paid and I was advised that the balance was to be paid to the owner directly , which is the usual system .
I then found the owner's email address and contacted him to see if my reservation had been made . He told me that the agency I used had made an error in the price they offered. He admitted that he had given them a low rate for all months of the year , not just the Winter months so it sounds like his error .
He said that I would have to agree to pay him 80 euro more than what had been agreed . To be fair , it was a very low rate of 67 euro per night , versus 120 euro for the same place with several other agencies . He has asked me to compromise on 99 euro a night . I am unsure what my rights are , impossible to see in the T and Cs of the ( American ) booking agency . Can they confirm a price and and owner just ask for more ?
On the other hand I do not want him to refuse to honour my booking and maybe I should do as he asks ?
WWYD ??

OP posts:
BettySwollocksandaCrustyRack · 11/01/2012 11:55

YANBU - but I dont know why you had to contact the owner when you booked through an agency. The agency should honour the price they are advertising, if he has a problem he needs to take it up with them and not you.

plantarflexion · 11/01/2012 12:00

The reason was that I was still seeing the apartment being advertised elsewhere for my dates and I wanted to check that he had my reservation. I have heard of people booking hotels with even well known agents eg Expedia and turning up and hotel having to knowledge . Plus I had a gut feeling as the rate was so low .

OP posts:
plantarflexion · 11/01/2012 12:01

Sorry , typo. Having no knowledge of the reservation .

OP posts:
lesley33 · 11/01/2012 12:03

Contact your booking agency for advice.

TimothyClaypoleLover · 11/01/2012 12:05

I would speak to the booking agency and get them to advise/sort out as it was between them and the owner. For all you know the owner might be trying to pull a fast one without the agency knowing. Although as you say you had a feeling the rate was low it probably was a genuine mistake by the owner. I would be tempted to tell the owner you will be speaking to the agency to see what they suggest as you made the booking through them.

TeamEdward · 11/01/2012 12:08

This reply has been deleted

Message withdrawn at poster's request.

annh · 11/01/2012 12:08

If you only booked the apartment yesterday, of course it was still going to show as available through other sites! i think you have muddied the waters by contacting the owner direct. Go back to the agency and get them to sort it out.

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