to have sent this email to Pizza Hut

[Honeydragon]

Hi

Just contacting to thank you for a wonderful meal. At Frankie & Bennys.

We decided to go to your restaurant yesterday. Upon entering at late lunch time it was not overly busy. We waited to be seated, the family in front of us were seated, the gentleman dealing with them said some one would be along in a minute. About 5 minutes later a lady said she would be 1 second, we said fine. She then went in to the take away booth (no waiting customers) and preceded to have an in depth CHAT to a colleague, whilst totally ignoring us despite being 2 foot away. Whilst being ignored another two members of staff then walked past and said someone would be with us in a minute. The original lady then finished her conversation and then told her colleague she would do drinks for another table. All this took a further 10 minutes.

By this point we as a family were fed up of waiting quietly so took the clear hint that a presence was clearly not required nor in fact wanted, so we did the decent thing and left.

So thank you as due to your shining example of customer service service we left and went to the local Frankie and Bennys which was just as busy as your establishment, were we we were seated straight away, well looked after and served a fantastic meal. We will certainly be going back again. So thank you Pizza Hut for directing us to a superb family restaurant and ensuring we never have to darken your doors again.

Kind regards Honeydragon

I know I should have sent something more constructive
I know I was BU to have considered going in the first place

But I was really annoyed at having someone ignore me from 2 foot away. It's rude.

Lets face it they probably aren't going to give a toss anyway....they are clearly making enough to not miss customers.

(Oh and not dissing all P.Hut just that one on that day and made it clear in the email which one I was referring to)

Should I start feeling bad now?

As someone who deals with emails of complaint, it isn't too sarky. Hoo boy, you wouldn't believe how sarky complaints can get! My only criticism is the details of your story will get skimmed over. Keep it short and snappy the next time you complain.

You'll get some vouchers out of this though, mark my words!

I left Pizza Express once without being served. I was at a conference venue and went there by myself in my wheelchair. It was designed so that people who ate in were on the level, takeaway orders had steps to the counter. Waitress refused to take my takeaway order as "You can only do that from the takeaway counter, that I couldn't get to.

Left in a huff and wrote a sarky complaint email, got sent a £20 voucher, more than I would have spent on that visit. Nom nom nom.

I think it's quite funny but I wouldn't have stood waiting either - if there were tables free I'd have bagged one and then yelled 'WAITRESS!! we are over here when you are ready to serve us!"

I laughed at the email

A friend and I use pizza hut a few times a year for the buffet. We have DC's with allergies, not liking pizza etc and it's a meal that fits us all. 2ad and 4 dc's (6-12yo).

Once we went into a different one in a shopping centre and it was a sticky table, dirty plates, just generally slow/ poor service also gave kids colouring but had run out of crayons! . We complained on the spot saying we didn't expect fine dining but basics were expected at least.

The cheeky shit waitor who served us basically told us we got what you get at pizza hut, and restaurants were busy places. ERM...... yes my friend said I know, we own a fine dining one and have rosettes (or whatever they are!) and I don't expect that but want more than someone elses dinner on my table.

Manager gave us food for free and vouchers to be used at our local PH. Which tbf we have never had a problem with bar chucking a few dirty plates back to be washed.

I complained once to Pizza Hut for terrible service. I didnt write a letter though I rang them up and they sent me some through some vouchers. Once the vouchers were used we never went back there again because the service was bad AGAIN.

Too wordy.

ok i have worked at pizza hut, and i can tell you that the reason you were left waiting was for one of three reasons:

1. the staff were busy and things kept coming up. the chat might have been work related, the fact is you don't know what they had to do (some members of staff might have been on a break - highly possible late afternoon for staff to get ready for a busy evening shift).

2. also if they had a back-log of orders in the kitchen they don't want to seat you and take your order as once it goes through the system they only have a certain amount of time to mark it as sent out to the customer. the regional and head offices get on the managers back if too many orders are sent out late. not saying it's right but it's the way it is.

3. you may have been giving the staff dirty looks (which sounds likely by the tone of the letter). when i was working at pizza hut if you had looked down your nose at me i'd have kept you waiting in the hope that you would bugger off and i wouldn't have to deal with you.

if you had sent this to the restaurant i worked in, the managers would have been annoyed but it would have given all the waiting and kitchen staff a right laugh. you will get some vouchers, but the food there is so cheap to make anyway that it will be no skin off the managers nose and they will just be mocking you there. YANBU to complain, but doing it there and then would have been more effective. also the vouchers sent out will be standard ones you will get regardless of how clever your letter is.

I would probably send them a written complaint tbh (I've not it before) but I just think this comes across a little too sarcastic. Sarcasm will make it easy for them to delete it and forget all about it, but if you make it formal then they're more likely to take your complaint seriously. And hopefully send you some vouchers :)

Sorry, I've done it before, not I've not it before. Oops

It's fine. I would write that type of letter because I am a sarcastic cow too.