To be fed up with everyone moaning at us shop assistants!!

[Dartfordmummy]

I've been reading a lot threads recently and there are so many of you out there moaning about Sales Assistants/Advisors...We are only human and do sometimes make mistakes!!

That's it....rant over.

I like being ignored in a shop. Yes, it's nice if people say hello and smile but one thing I don't want is someone hovering around me and constantly asking if I need help. If I need help i will ask.

I smile at people, I am pleasant and say please and thankyou, and chat. And as a result I rarely get what I call poor service. Maybe I am too undemanding.

I used to be a Customer Services Manager (store based) at Argos. I was punched in the face twice, spat on countless times, followed home a few times, called every name imaginable on a very regular basis, and the pinnacle of my career would be having a gun pulled on me for failing to refund some guys hoover.

Retail can kiss my arse.

I'm wetting my self at some of these stories brings back fond memories of the days I worked for a well known electrical shop, I've been threatened to have washing machine dropped onto my car and called all sorts for not giving refunds out of warranty.

I did a year as a csa in the phones4u call center and the cuntstemers were so rude.
But at least over the phone you can pull faces and do the wanker sign while been shouted at
We had to say 'is there anything else I can help with today' at the end if every call, this always made me giggle when the call was bad one

All hail to anyone who has to deal with vast numbers of the GBP during a typical working day :)

Not me, but a good friend of mine, in a charity shop, young Mum comes in to ask for a refund on a pair of ear-rings she had bought earlier.
Friend says sorry but no, tho you may have a credit note.
Fair enough you would think.
Oh no, young mum plus a couple of her friends start shouting and swearing.
My friend stood her ground, young mum eventually leaves the shop shouting that she could not afford to feed her kids tonight because of my friend.

So what had she intended feeding her kids, ear-rings

A few years ago I had a run-in with a Sales Person From Hell (SPfH)

I paid for an item (say £1.80) with a £10 note.
SPfH was busy having an in-depth conversation with her collegue about her plans for the evening. She closed the till and gave me my change. But she gave me £1.80 instead of £8.20.

I pointed out the error and she said she couldn't give me my correct change until the till was cashed up (eh?) at the end of the day.I said 'no, I need the money to get home'.
I refused to move from the till.
She kept on saying I'd have to wait.
I had the money in my hand, so it wasn't even that I'd left the till and put the money in my purse.
Eventually, I insisted the manager was called.
Then I repeated, pretty much word for word, the conversation she'd been having while she was meant to be working.

I worked in retail for a few years when studying >shivers at the memory<

I really am by the cheek of some people thinking that people working in shops are dozy or uneducated.

Some of the examples on here of customers making remarks such as "go to uni rather than end up working in a shop" baffle me. A job is a job at the end of the day.

Do they not realise that there is a recession on and many of their little darlings with their 2:2 degrees in Philosophy might well end up working in shops anyway?

(No offence to anyone with a 2:2 in Philosophy degree, by the way!)

There should by rights be a "customers are idiots" so all us past and present retail workers can remember fondly every idiot who thinks that because they no longer like something they bought of their own free will that they are entitled to a refund. Extra points for the ones who claim to "know their rights."

LordOfTheFlies So did you get your money back then?

Yes I did.
I couldn't get home without it!

I am not a shop assistant, but I like most shop assistants, so I think yanbu. I do try and be polite and pass the time of day with small talk (I hope no one dislikes shoppers making small talk).

There are some shop assistants who are also rude, but I tend to put that down to them having a bad day.

NeedlessCuties my DD1 did the opposite - had a place at (admittedly her second choice) uni but decided to take a full time job at Sainsbo's instead as she figured that having a job in this day and age was better than being qualified and unemployed. She's not an outstanding student, talking B and C grades, and she could see herself not being able to stand out enough from the crowd so would end up back in a supermarket, but with 3 years' less pay and a huge debt!

Dealing with the Great British Public was definitely an eye opener for her :) Her biggest complaint is when managers don't back you up, for instance when she has told the customer they can't have a refund because of XYZ as it's company policy, the stroppy customer insists on a manager, who then says, "well just this once we'll do it as a gesture of goodwill". Just this once my arse!

Yes housemum the managers who dont back you up are worse than the shoppers themselves. The problem is as shop assistants you are told the rules and regulations so you try to stick to them, but as soon as there is a bit of fuss the manager breaks them. If a shop assistant did that there would be questions to answer.

I haven't flown for years but that Airline/EasyJet docu drama was enough to stop me .

I know EasyJet is roll on roll off. They don't wait. They adhere to the conditions of booking.

But some of the check-in staff (probably because they had a camera on them) were so arsey.
If a customer was late they were "You're too late, you won't get on"
And seemed to delight in the power they had.
If they said "It's not down to me.It's Dispatches or the Pilot who decides.And I've just tried for another customer who got declined".
It was sweeten the blow. But No.

YANBU OP. I used to be a waitress and the way some people treated us was appalling. One man threw his pie at me because he said it wasn't hot enough, another had a screaming fit because we'd accidentally added something to the bill they'd ordered and then cancelled (after it had been cooked). All he had to do was tell me and I'd have done him another bill, I didn't need to be called "a stupid cunt".

I try to be a reasonable customer but I have to admit I nearly lost my patience in Debenhams yesterday. I turned up to queue and there was one person in front of me and 3 staff. Two of the staff suddenly walked off and the third member went off to get something for a customer and came back 10 minutes later. By the time she came back there was a huge queue and everyone was moaning.