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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be utterly fucked off? Part missing from DDs main Christmas present.

55 replies

BackToB4Beatrice · 23/12/2011 21:14

Most of her other presents revolve around this main present (wooden toy shop). The other bits and bobs are all to go in the shop. Am going to have to go on a manic hunt for a replacement. Perfect Christmas Eve.

ELC will be getting an ear full from me in the morning.

OP posts:
ScaryFairy28 · 23/12/2011 21:58

If they don't have the same one maybe they'll have another similar one ask for a better replacement and a discount on it.

inchoccyheaven · 23/12/2011 22:08

I wouldn't have thought to have checked and it would have been found out on Christmas day when child would have opened it. At least you have chance to get another one sorted in time, good luck :)

BandOMothers · 23/12/2011 22:09

I can have a go at Fabby if I want....she IS a smart arse and DOES pop up with smart arsed comments when OPs are upset. No real offence meant Fabby...but you are a know it all! Xmas Grin

trixymalixy · 23/12/2011 22:10

What a nightmare! Hope you get it sorted.

FWIW I've checked that DS' DSi switches on but haven't checked any of DD's presents. I can't believe people are having a go at you for not checking!!

AgentZigzag · 23/12/2011 22:10

DH bent the back axle when he was having a go round the kitchen on DD1s fimbles scooter when she was 4 Shock

Luckily she didn't notice FC had nearly busted her toy by being a pissed up twat Grin

SantasENormaSnob · 23/12/2011 22:30

Dh has just assembled a bmx from cunts toys r us.

All parts present.

Fucking front forks are bent so the front wheel does not fit ShockAngry

Not. Fucking. Impressed.

WorraLiberty · 23/12/2011 22:34

Just a thought OP

Make sure you take the whole toy to the ELC shop and the invoice because they'll obviously need to replace the whole toy.

Check on the phone first though and tell them you bought it online...or ring the online company and ask them to do the ringing round for you.

Original poster
BackToB4Beatrice · 23/12/2011 22:35

Laughing at Agents DH!!

TBH the comment from Fabby and co wasn't needed. I already feel like a twat for not checking. And obviously I will be next time (in November!), but the fact that I didn't check does NOT make this my fault.

Hoping I can sort it out tomorrow. If not, it's hardly the end of the world. DD will just have lots of stuff to put in her shop- but will not have a shop to put it in! She is only just 2, so will hardly notice.

Thanks all x

OP posts:
LunaticFringe · 23/12/2011 22:37

This reply has been deleted

Message withdrawn at poster's request.

fannybanjo · 23/12/2011 22:39

You won't have a problem changing it in store even though you bought it online, I did the same last week. See if it's in stock online, gives you a better idea if they'll have some in store. Then first thing ring their main number and they should help but BE NICE.

fannybanjo · 23/12/2011 22:40

I have loads of kitchen stuff but no kitchen as it was out of stock for my two year old. She won't have a clue and I'll get her it for her birthday in February.

Original poster
BackToB4Beatrice · 23/12/2011 22:40

Oh Santa- how annoying. Did you buy it online or from the shop?
Looks like we will both missing out on a relaxing Christmas Eve.

So, my plan is to call main depo, and then ring round individual stores and see if they can replace it.

OP posts:
fannybanjo · 23/12/2011 22:42

Costco did that re bike Santa. Fucking nightmare. What's happened to quality?

ScaryFairy28 · 23/12/2011 22:47

Get onto your local stores first thing and stores local to anyone coming to see you for Xmas. I'm sure they'll sort it, if they have one in stock.

SantasENormaSnob · 23/12/2011 22:50

Online Sad

Dh is taking it in store firsth thing to see what they can do.

I have drank loads of baileys to console myself Xmas Wink

Good luck BackTo, hope you get sorted.

Original poster
BackToB4Beatrice · 23/12/2011 22:53

Right back atcha Santa!

OP posts:
FlightRisk · 24/12/2011 00:36

Its faulty so exchange doesn't actually need receipt but your confirmation email is proof anyway.

Ps it isn't your fault its their job everybody in the whole world doesn't go around checking everybody else is doing their jobs correctly. Mistakes happen. I really hope you manage to exchange it tomorrow (please check all the parts before leaving the store Xmas Grin) and you have a good christmas Xx

Original poster
BackToB4Beatrice · 24/12/2011 10:24

Sorted, sorted, sorted!!

ELC and Mothercare were very very helpful.

Even to the point of hunting through returned stock to find my part (not the reason it was returned in the first place!)

So big thanks to them, just going to pick the part up.

I wonder how Santa has got on with toys-r-us and the BMX?

OP posts:
SantasENormaSnob · 24/12/2011 11:40

Amazing service from toys r us Xmas Smile

dh was there at 8 this morning. Manager had a replacement ready saying they had noted our call last night.

Very very happy.

Glad you had a good outcome too, merry Christmas.

ScaryFairy28 · 24/12/2011 11:49

Happy endings all round GrinGrinGrin

Original poster
BackToB4Beatrice · 24/12/2011 12:29

Christmas cheer then!

Have treated my self to a Haagen-Daz Dulche de Leche milkshake (diet will commence in January!)

Going to get DP to put it up this afternoon as ELC are open til 6pm and have offered to replace any extra parts (hopefully will not be needed!)

My faith in retail has been restored!

OP posts:
ThePathanKhansWitch · 24/12/2011 12:43

I started to hate ELC, the last couple of years everything and i'm being literal i bought, had bolts, pieces missing. Rubbish.

5inthebed · 24/12/2011 12:45

Glad you both got sorted :)

BertieBotts · 24/12/2011 14:08

I bought something from ELC once which had a hole missing! They were very good though :)

AgentZigzag · 24/12/2011 14:23

Smile you and Santa have sorted the only problems you'll have this Christmas

Enjoy the rest of it.