to think Waitrose are literally 'avin' a right laugh.

12 replies

DameDoom · 21/12/2011 19:55

Am feeling bloody murderous - delivery slot was 4-6 today and it's currently 7.45 and still no food shopping. Rang customer support who said they couldn't give me a time and that I should ring my local store directly as it would take them too long to do it themselves. Anyway, rang up the store and the phone was answered by a young woman who burst out laughing - she was practically hyperventilating with hilarity so I couldn't even catch her name. I asked her to put my through to delveries and she garbled through her guffaws and I was transferred to a line that just beeped a few times then went dead. I haven't rung back but I have emailed customer support. Never thought I'd see the day when I complained about Waitrose.

OP posts:

ouryve · 21/12/2011 19:59

Good for you to complain. It's fair enough staff being in a good mood because of the time of year, but not fair on customers if this gets in the way of them both doing their job and showing some basic courtesy.

LovingChristmas · 21/12/2011 20:01

I would be absolutely livid, and about it being too long to do it themselves, tough luck get on with it!! I would also send a letter and stomp down to the store until all my food was free (but then I do go off on one's in situations like this).
Has your food turned up yet?

Kayano · 21/12/2011 20:03

I have never found waitrose CS to be anything great or better than elsewhere considering they add 5p onto everything

Saturdaynightsprout · 21/12/2011 20:03

I never have this problem with ASDA. They give me a delivery slot and are always within 10 minutes. Very reliable.

TheAnnoyingSatsuma · 21/12/2011 20:04

why didn't you ring back?

WorraLiberty · 21/12/2011 20:05

You can't be that bothered if you didn't ring back.

Original poster

DameDoom · 21/12/2011 20:21

DH just got back on to store. Apparently my card details were incorrect so no delivery until tomorrow. I don't know if I made a typo or not when I put them in. Bit baffled as to why customer support didn't have a note against my order if this was case. What irks me though is that screeching woman's attitude. Should have gone to Iceland.

OP posts:

Original poster

DameDoom · 21/12/2011 20:39

They've just rung back. They are going to deliver after all.

OP posts:

PicaK · 21/12/2011 21:56

Ocado - every time

Thetallestsunflower · 21/12/2011 22:11

We had this problem with Asda the other night. Was really annoying as we were waiting on loads of essentials like bread and milk!

blaaahh · 22/12/2011 00:19

Another vote for ocado - we had a text to say our delivery was running 10 mins late

ThatVikRinA22 · 22/12/2011 00:24

i got my ocado yesterday and was pleased to say it was early, all my ordered items came and what didnt had sensible substitutes.

try ocado!

sorry to hear you had a bad time though op - id be spitting feathers too - especially as it will be your xmas delivery.

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