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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To take something back to Sainsbos and state it's not fit for purpose?

46 replies

Moodykat · 16/12/2011 22:10

Bought DS (3 next week) a hat, scarf and glove set from sainsburys size 3-6 years. Promptly unattached and binned packaging. The scarf is fine but the hat is too small and keeps coming off, and the glove fingers are so narrow he can't fit his in! He's not big at all (probably a bit on the smaller side) for his age.
Could I take the set back? Without packaging? And probably without the receipt as I've completely lost that too!
Sorry if this isn't the place to ask but I wasn't sure where was!

OP posts:

Tiggles · 17/12/2011 22:27

YANBU. Def take it back. I have always found Sainsburys fab at returning/exchanging items even without receipt. If it were Tescos on the otherhand I wouldn't bother.

spartafc · 17/12/2011 22:51

If you paid on a card and you have the statement then you shouldn't need the receipt (SGA1979 only refers to proof of purchase). I'm sure you won't go in referring to statute, but just in case , it's not that the hat isn't fit for purpose. It is a hat and as such it is fit for covering a head. Your argument is that the hat is not 'as described'. It is described as being suitable for a 3 -6 year old. The difficulty you have, as anyone does with sizing, is that it is your responsibility as the buyer to ensure the item you buy fits. But if you can show that it is not 'as described' then I suppose Sainsbo's would be in breach of contract. I think they'll be ok though, they're not one of the 'repeat offenders' when it comes to complaints.

thisisyesterday · 17/12/2011 22:58

hmmm i think yabu actually

the hat IS fit for purpose, and it's up to you to try it on before you buy or before you take all the labels off.
if you'd tried it and kept labels on i can't see it being a problem

would you buy a dress, take all the labels off and then return it if it didn't fit well?

i suspect you would try it on first, no?

Original poster

Moodykat · 18/12/2011 08:20

yesterday - yes, I probably would, but if I were a size 10 and bought a dress for size 12-16 I would expect it to be too big, not too small! (Am aware it's not the same thing but that's the point I'm trying to make!)

OP posts:

tiredfeet · 18/12/2011 08:37

Take it back. What about gifts where labels are removed? Sizing shouldn't be that badly out. I took a jumper back to them which was a gift from sil for my son, she had removed label and not sent receipt. It was the right size for his age but he's tiny for his age and it swamped him. They took it back no hassle at all.

tiredfeet · 18/12/2011 08:37

south345 · 18/12/2011 08:40

I have to get my 1 year old 3-6 year hats as his size are tiny and ds1 who is 6 has to have 8 year plus, they must have big heads!

LoveInAColdClimate · 18/12/2011 08:42

YANBU. Take it back - it is not as described. If you don't have the receipt, take a bank statement showing the purchase.

tiokiko · 18/12/2011 08:50

Yes, take it back.

I had a similar thing recently with pyjamas from John Lewis for DD1 who was 3 last week.

I held up the pyjamas against her in the shop to check leg and arm length but didn't check waistband as they were on the hanger. All fine but when I got them home (stupidly took labels off first) and put them on her that night, the waistband was huge and completely unwearable - they looked like maternity pjs for toddlers IYSWIM - DD is average size so it was definitely a design/manufacturing mistake.

JL were fine about it and refunded straight away.

bishboschone · 18/12/2011 09:11

I bought a pair of jeans for ds recently from Primark . He is 6 months but was prem and the size of a 4 month. I bought 3-6 months which said up to 17lb . Ds is 12 pounds so all good I think . Dh took tags off and dressed him and said these jeans are really small after half a day . I was going to take them back but in the end I couldn't be bothered. Anyway the point is , according to their label they should fit therefore the item is labelled incorrectly and not fit fit purpose and I'm sure I would be entitled to my money back but I'm tired and couldn't be bothered to argue with the muppets in Primark for the sake of £6.. Was annoying though as they we're cute jeans .

betterwhenthesunshines · 18/12/2011 09:35

I bought 2 t-shirts for DD from Zara recently. Age 6-7, she is a small age 6. One fits fine, the other one has absolutely NO stretch in the neck band, no buttons and it is impossible to fit it over her head. Not just a bit, but impossibly too small. I haven't taken it back yet as it's along way back to the shop, but I do think I should try as shops should realise when they have their quality control so low.

mummytime · 18/12/2011 09:46

I would take it back, my local Sainsburys has never given me any bother taking items back eg. 3 school blouses a size bigger than last year but actually smaller.

spartafc · 18/12/2011 13:06

Bishboschone - the jeans are not as described, in that instance. They are fit for purpose as they are jeans that can be worn by a smaller baby. But they're not as described as they are described as being suitable up to 17lb.
I'm a bit pedantic when it comes to the Sale of Goods Act! Sorry. I should probably get myself a nice hobby...

bishboschone · 18/12/2011 13:27

Ok, well I'm not an expert but I know I'm in the right. Yes I should have checked but with 2 lots of info wrong they can't argue. Feck knows how a 17 pound baby would get in them !

bishboschone · 18/12/2011 13:28

BarbaraMillicentR0berts · 18/12/2011 13:30

This reply has been deleted

Message withdrawn at poster's request.

spartafc · 18/12/2011 14:19

Bishboschone I agree, the jeans sound like they have been incorrectly labelled. You have the right, as a consumer, to rely on the info given to you by the trader. If the label says 'up to 17lb', then that's what it should be. I don't think it is reasonable to expect you try the jeans on on a 6 month old baby! It's not feasible really. I think in relying on the info on the label you acted entirely reasonably.
I think it would have been worth taking them back, but like you say, sometimes for a few quid you wonder if it's worth your time.

Melpomene · 18/12/2011 15:25

I had similar with a pack of tights from Sainsburys (5 pairs of tights) - I'm 5 ft 2 and according to the sizing info on the back of the pack they should have fit me, but when I put the tights on they were far too long for me (wrinkly Nora Batty effect) so I couldn't wear them. I've lost the receipt so I'm not sure if it's worth taking them back.

Pinot · 18/12/2011 16:11

Ohhhhh certainly take it back. How else will shops know their sizing/manufacture is wrong if folks don't return stuff.

I am a right moaning margery though and complain/ask for a refund often.

Which is odd as I'm really placid, but bad products give me the rage.

Anyhoooo, back on point - Sainsbo's are very good at refunds etc. Email - you can be more specific in an email.

Pinot · 18/12/2011 16:13

I once found a snail in some Tesco frosen peas and complained so vociferously I was given £50 worth of vouchers to shut me up . True story.

Pinot · 18/12/2011 16:13

froZen

fool

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