Gosh I don't know where to start. I got this great little flat that is literally falling to pieces (well, like most old converted flats in London anyway), managed by this agency who at the moment seem to me the most miserable people on Earth. The flat is in a superb location (North West London) and not bad price considering the area. But the agency were a nightmare to deal with from the beginning. Before my ex and I first moved in almost a year ago, they demanded an unreasonable amount of references, credit checks, etc. Then, a few months after having moved in, my ex and I separated and, although he started paying me maintenance, I was left alone with a big part rent. Because I had to look after our daughter, I could only work part time, and couldn't make enough to cover the rest of the rent, so I was granted housing benefit. Now the time has come to renew my tenancy, and the agency said that they can't put the contract it in my name solely. They want my ex to appear as a my warrantor, and also that I pay them an extra deposit of more than £2000!!! Needless to say, I have been a very good tenant during all this time, looked after the flat like it was my own and always paid my rent in time, through standing order. They, on the other hand, have always been extremely pissy, never returned my calls when something had to be repaired and have been very cold at the phone (I've never actually met them face to face). I'm hurt and seriously considering moving home. But being DSS is a bit like being an outcast, and I'm finding it quite hard to find a flat that is in a good area and close to a good school (DD will be starting school next year, so I need to apply asap). Ahhhh! What do you think ladies, am I crazy?