£20 charge to move stocks between stores

[lurkerspeaks]

My DSis really wants a particular item for christmas. The retailer who produce it have a shop close to my home.

However, they local store no longers has that item in stock. One of their other stores does though so they can order it in. This all sounds fabulous until they reveal there is a £20 charge to move stock between stores.

That is approx. 25% of the value of the item.

AIBU in feeling that this is massively expensive?

It's massively expensive yes, but it may well NBU if they don't routinely move stock between the two stores.

C;an you pick it up from the place it is in stock?

how much would it be for them to just deliver it direct -or will they not do that ?its a bloody rip off isnt it

How far is one store from the other?

It may be the Courier's charge rather then theirs?

Wow. Can't you talk her into craving a selection box instead?

It's definitely too expensive. I was told the same recently when I wanted to buy some boots, so I told them I'd take my business elsewhere. They relented and ordered them in without extra cost. You could try this, it might work.

The stores are 400 miles apart. Collecting from the 400 mile away store may (just about) be feasible for my DSis.

The home delivery charge is the same as the delivery to store charge which is I think what is irritating me.

Could be worse - my friend wants to buy an oven from B&Q. The nearest branch doesn't have them in stock, the further away one does. They cannot and will not bring one to the nearest branch, saying if they did it would "get lost in the system and never be seen again"!

Having an epic reason fail are we?

oh get it delivered to home!

So is it a heavy furniture-type item, rather than, say, clothing? If so, then perhaps it's reasonable if.not very savvy.

I have the same opinion of home delivery charges. My response, if I am feeling cocky enough at the time, is always the same: "it's no good to me in your warehouse!".

I feel that a 20 quid delivery charge is excessive on an item which costs £85.

I feel that a 20 quid delivery charge when I'm prepared to go to collect it from a branch of their store is totally and utterly ridiculous.

If DSis didn't want it so badly I'd tell them to stuff it. However she really, really wants it...