Not a price hike thing.
I cancelled my contract in July. At least I gave my thirty days notice and the woman said she was sending me a new sim that would confirm the cancellation once I registered it as I had a new phone with T Mobile but wanted to keep my number.
I got a bill in July and didn't receive the sim, so called back at the end of the month and was told that this sim was on it's way still.
At the beginning of August the new sim went to my house. My Mum registered it for me as I wasn't home at the time.
I was charged as expected in August, but charged again in September so cancelled my DD.
I just received a letter saying I had £78.65 outstanding. I called up (got through after 20mins on hold!) and the guy on the phone told me that there was no evidence of me calling to cancel, only calling about something at the beginning of July as I hadn't been put through to the cancellations department, however I swear I went through the number options to get to that department ("If you are thinking of leaving us, please stay on the line and we will put you through...") and he said you have to be put through by a customer service department worker as there is no other way. Then said that there was no record of me calling in late July (even though I said all I had said was that I was waiting for a new sim for cancellation to the woman before she interrupted and told me that they don't send it until the thirty days are up, called form a different phone and everything so of course there was no record!)
It was quite obvious that he didn't believe me (he sounded as though talking out of a catsbum face), even before I started going on about the conversation I'd had with the first woman in exact details and explaining that she tried to sell me a new contract with a galaxy s2 as I was sat there telling her I had one in front of me with T-mobile and so on.
He said all I could be offered was a goodwill gesture of £30 off of my bill and immediate cancellation. The entire reason I cancelled my bill in the first place was because I couldn't afford to pay for two phones!
I didn't think before but he said I had to go through to the cancellation department so has he actually cancelled it?!
Is there anything I can do? He said that I can only contact the complaints department by writing or email. I can't afford to pay £48.65 for a phone I haven't used since July and one that I had been reassured was cancelled in July!